Patient Care Coordinator

Upstate LGBT; South Carolina; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance stipend

Professional growth opportunities

Competitive hourly pay

Job summary

Elevate Audiology is seeking a Patient Care Coordinator to own the front-office experience from first contact to checkout. You will keep the schedule moving, answer phones, and ensure records are accurate while making patients feel cared for at every step.

This role requires anticipating needs, solving day-to-day issues, and maintaining high standards without being asked twice in a fast-paced, patient-centered environment.

Qualifications

• Exceptional reliability with on-time attendance.
• Strong verbal and written communication with professional tone.
• Proficiency in office software; EMR experience a plus (training provided).
• Ability to manage multiple priorities in a busy clinical environment.
• High level of discretion with sensitive patient information.

Responsibilities

• Greet patients and manage check-in/check-out with accuracy and efficiency.
• Answer calls, schedule appointments, reminders, and follow-ups.
• Communicate appointment costs, insurance expectations, and policies clearly.
• Maintain a clean, welcoming front office and EMR records.

Skills

Reliability

Communication

Multitasking

Discretion

Professionalism

Tools

EMR system

Office software

Job description

About Us

Elevate Audiology is an independent, award-winning, private audiology practice with two locations in the Upstate of South Carolina. Our mission is simple: elevate and empower patients’ lives through exceptional hearing healthcare. We are a small, high-performing team that takes our work seriously and genuinely cares about the people we serve. If you thrive in a fast-paced, patient-first environment and bring your best every day, you will fit right in here.

The Role

You are the first voice a patient hears and the first face they see. That matters enormously to us. As our Patient Care Coordinator, you own the front-office experience from first contact to checkout. You keep the schedule moving, the phones answered, the records accurate, and the patients feeling cared for at every step.

This is not a passive role. We need someone who anticipates needs, solves problems before they become fires, and holds the standard without being asked twice.

What You Will Do

Patient Experience

• Greet patients warmly and manage check-in and check-out with accuracy and efficiency
• Answer calls, schedule appointments, and conduct appointment reminders and follow-up outreach
• Communicate appointment costs, insurance expectations, and financial policies clearly and confidently
• Maintain a clean, welcoming front office and common areas

Administrative and Records

• Open the office on time and ensure daily readiness before the first patient arrives
• Maintain and update patient records in our EMR system with accuracy
• Process incoming mail, scan and file documents, and track referral sources
• Process payments, handle invoices, and prepare basic reports

Insurance and Billing

• Provide cost estimates to prospective patients
• File insurance claims and assist with billing documentation
• Obtain required patient signatures (ABNs, Good Faith Estimates, non-coverage notices)
• Maintain full confidentiality of all patient and business information in compliance with HIPAA

Lead and Referral Management

• Process and follow up on new leads and physician referrals
• Track referral sources and patient responses to marketing efforts
• Assist with physician outreach, community events, and marketing materials as needed

General Office Support

• Perform light office maintenance and supply restocking
• Occasional errands (post office, FedEx, etc.)
• Additional tasks as assigned by the supervising audiologist or office manager

What We Are Looking For

Required

• Exceptional reliability – consistent, on-time attendance is non-negotiable
• Strong verbal and written communication skills with proper grammar and professional tone
• Proficiency in office software (EMR experience a plus; we will train the right person)
• Ability to manage multiple priorities in a busy clinical environment without losing accuracy
• High level of discretion with sensitive patient and business information
• Calm, professional, and patient-centered demeanor under pressure

A strong fit here looks like:

• You do not need to be reminded of the same thing twice
• You bring a positive attitude without requiring a perfect day to maintain it
• You communicate proactively when something is off rather than letting it slide
• You take pride in a clean desk, an accurate record, and a patient who leaves feeling cared for

Compensation and Benefits

• Competitive hourly pay commensurate with experience
• Health insurance stipend eligible at your one-year anniversary
• A team that will invest in your growth and treat you like a professional