Patient Care Concierge - Clinic Receptionist (Part-Time)

Samaritan; Moses Lake (WA); On-site; USD 28,000 - 34,000; Part time

Job summary

Samaritan Clinic on Pioneer in Moses Lake, WA is seeking a per diem receptionist to greet customers, verify insurance, collect payments, and schedule appointments for providers. You will handle billing information, process payments, and route inquiries to the appropriate department while upholding confidentiality and service standards in a fast-paced medical office environment.

Experience in customer service and basic computer skills (MS Word, Excel, Internet) is preferred, with professionalism

Qualifications

• High school diploma or equivalent required.
• Minimum of one year reception/customer service experience.
• Some computer experience preferred (MS Word, Excel and Internet skills).
• Experience with medical insurance billing desirable.
• Ability to maintain confidentiality and integrity.
• Ability to work independently and as a team.
• Demonstrates competency on equipment listed on department-specific checklist.
• Critical thinking and problem solving abilities.
• Demonstrates competency in caring for customers/patients across the age continuum.

Responsibilities

• Greet customers in person or on the phone in a professional, friendly manner.
• Schedule patient appointments and manage provider preferences in the scheduling system.
• Obtain and verify insurance information; enter data into electronic systems.
• Verify insurance eligibility before appointments.
• Complete and sign forms and documentation.
• Accept payments and manage cash drawer; process deposits.
• Provide ROIs for medical records requests and route to HIM.
• Route clinical questions to nursing staff; handle prescriptions and tests.

Skills

Customer service

Reception

MS Word

MS Excel

Internet skills

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

Internet skills

Job description

Samaritan Clinic on Pioneer in Moses Lake, WA is seeking a per diem receptionist to greet customers, verify insurance, collect payments, and schedule appointments for providers. You will handle billing information, process payments, and route inquiries to the appropriate department while upholding confidentiality and service standards in a fast-paced medical office environment.

Experience in customer service and basic computer skills (MS Word, Excel, Internet) is preferred, with professionalism