Patient Care Coach

Serenity Healthcare; San Antonio (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking healthcare provider as a Patient Care Coach, where you can truly impact lives without needing prior healthcare experience. In this entry-level role, you'll guide patients through their treatment journeys, ensuring their comfort and mental wellness. With rapid career growth opportunities and comprehensive training, you’ll be equipped to make a difference in the mental health field. Enjoy a supportive environment that values your contributions and offers generous benefits, including insurance and paid time off. This is your chance to be part of a revolutionary approach to healthcare, helping patients reclaim their lives with innovative technology.

Benefits

Accelerated career growth

Medical Insurance

Dental Insurance

Vision Insurance

401K

20 days off annually (10 PTO days and 10 Holidays)

Employee access to treatment options

Qualifications

• High School Diploma or GED required.
• 3 years of customer service experience is mandatory.

Responsibilities

• Guide patients through treatment sessions and monitor their progress.
• Complete Serenity’s paid TMS training program.

Skills

Customer Service Mindset

Verbal Communication

Written Communication

Basic Math Skills

De-escalation Skills

Education

High School Diploma/GED

Job description

(Patient Care Coach)

Discover a career where you can make a real difference in people's lives, no prior healthcare experience needed. We’re looking for a motivated Patient Care Coach (TMS Tech) to join our team in our San Antonio office. As a Patient Care Coach, you’ll be the face of patient care, guiding individuals through their treatment sessions, monitoring progress, and ensuring a comfortable and positive experience. Your work will directly contribute to the mental wellness and recovery of our patients.

Trigger Warning:Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.

Benefits

• Accelerated healthcare career growth – rapid advancement opportunities
• Insurance benefits (Medical, Dental, Vision) and 401K
• 20 days off annually (10 PTO days and 10 Holidays)
• Employee access to Serenity’s treatment options

Responsibilities

• Be the face of Serenity Healthcare
• One on one coaching and commitment to patients during treatment
• Graduate Serenity’s paid TMS training program
• Own outcomes of patient treatment

Qualifications

• High School Diploma/ GED
• Strong customer service mindset
• Three years’ work experience in customer service required
• Excellent verbal and written communication, and basic math skills
• Well-versed in de-escalation skills and ability to connect with individuals

About

Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: Mental Health Care