Patient Care Coach

Serenity Mental Health Centers; San Antonio (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a compassionate Patient Care Coach to join their San Antonio team. This role offers a unique opportunity to impact patients' mental wellness directly. As a Patient Care Coach, you'll guide individuals through their treatment sessions, ensuring a supportive and positive experience. No prior healthcare experience is required, making this a great entry point into the healthcare field. With a focus on career growth and development, this position promises rapid advancement opportunities in a nurturing environment. If you're motivated to make a difference in people's lives, this role could be your perfect fit.

Benefits

Versicherungsleistungen (Medizinisch, Zahnmedizinisch, Sehvermögen)

401K

20 Tage Urlaub jährlich (10 PTO-Tage und 10 Feiertage)

Zugang zu Serenity’s Behandlungsoptionen

Qualifications

• Mindestens drei Jahre Erfahrung im Kundenservice erforderlich.
• Starke Kommunikationsfähigkeiten und Grundkenntnisse in Mathematik.

Responsibilities

• Seien Sie das Gesicht der Patientenversorgung und unterstützen Sie die Patienten während der Behandlung.
• Durchlaufen Sie das bezahlte TMS-Trainingsprogramm von Serenity.

Skills

Kundenservice

Kommunikationsfähigkeiten

Deeskalationsfähigkeiten

Education

High School Diploma / GED

Job description

TMS Tech (Patient Care Coach)

Discover a career where you can make a real difference in people's lives, no prior healthcare experience needed. We’re looking for a motivated Patient Care Coach (TMS Tech) to join our team in our San Antonio office. As a Patient Care Coach, you’ll be the face of patient care, guiding individuals through their treatment sessions, monitoring progress, and ensuring a comfortable and positive experience. Your work will directly contribute to the mental wellness and recovery of our patients.

Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.

Benefits

• Accelerated healthcare career growth – rapid advancement opportunities
• Insurance benefits (Medical, Dental, Vision) and 401K
• 20 days off annually (10 PTO days and 10 Holidays)
• Employee access to Serenity’s treatment options

Responsibilities

• Be the face of Serenity Healthcare
• One on one coaching and commitment to patients during treatment
• Graduate Serenity’s paid TMS training program
• Own outcomes of patient treatment

Qualifications

• High School Diploma/ GED
• Strong customer service mindset
• Three years’ work experience in customer service required
• Excellent verbal and written communication, and basic math skills
• Well-versed in de-escalation skills and ability to connect with individuals

About
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.