Patient Care Associate Lead

Mass General Brigham; Salem (MA); On-site; USD 23,000 - 39,000; Full time

Job summary

Mass General Brigham is seeking a Patient Care Assistant at North Shore Medical Center to support daily living activities, monitor vital signs, and assist with basic clinical tasks under licensed supervision. You will document data in the Electronic Health Record and help ensure patient comfort and safety.

The role emphasizes teamwork, clear communication with the care team, and adherence to admission, discharge, and safety procedures.

Qualifications

• Knowledge of patient care concepts and basic clinical procedures.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a care team.

Responsibilities

• Assist patients with activities of daily living (bathing, dressing, eating).
• Take vital signs and document results in the EHR; perform phlebotomy as assigned.
• Support RNs and physicians with exams and treatments as required.
• Maintain clean, stocked patient rooms and follow admission/discharge procedures.
• Communicate effectively with patients, visitors and care teams; participate in interview process for new PCAs.
• Assist with shift scheduling and payroll as designated; ensure proper workload distribution.

Skills

Communication skills

Teamwork abilities

Independent worker

Education

High School diploma or equivalent

BLS certification

CNA/MA certification

Job description

Site: North Shore Medical Center, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Summary

Working under the direction of licensed personnel, assists patients with activities of daily living tasks such as bathing, dressing, and eating. Also assists with taking patients' temperature, blood pressure, pulse, and respiration. Does this position require Patient Care? Yes

Essential Functions

• Performs patient care-related duties and clinical functions as assigned, including, but not limited to, performing and documenting point of care, vital signs, EKGs, bathing and other sanitary needs of patients, transferring and assisting with ambulation of patients, 1:1 patient observation for safety purposes, and phlebotomy.
• Assist RNs and physicians with other exams and treatments as required.
• Completes all documentation such as height, weight, intake of fluids and food, output of urine/stool/vomit/other drainage, and blood glucose results in the Electronic Health Record (EHR).
• Ensures that patient rooms are stocked, equipped, and cleaned appropriately, as needs indicate and as patient volumes change.
• Follows facility admission and discharge procedures and communicates patient admission to the responsible party.
• Interacts effectively with patients, visitors, and other care team members.
• Fosters a positive, collaborative team environment that promotes teamwork and professional growth.
• Communicates with nursing staff effectively and in a timely manner regarding issues related to patient care and condition.
• Provides leadership to the PCA team, including training, mentoring, coordinating department orientation, and performance guidance.
• Participates in the interview process for new PCAs.
• Assists the Nursing Director or the Resource Nurse with shift schedules and/or payroll as designated.
• Assigns tasks and responsibilities to team, ensuring proper workload distribution and effective resource utilization.
• Assists in complex unit-based procedures and provides clinical oversight for quality control programs.

Qualifications

Education

High School Diploma or Equivalent preferred. Can this role accept experience in lieu of a degree? No

Licenses and Credentials

• Basic Life Support [BLS] - Generic - HR Only preferred
• Certified Medical Assistant [National Certification] - Generic - HR Only preferred
• Nursing Assistant/Patient Care Technician [National Certification] - Generic - HR Only preferred

Experience

Medical Office/Hospital/Managed Care experience 1-2 years required and Hospital setting experience 3-5 years preferred

Knowledge, Skills and Abilities

• Knowledge of principles and processes for providing customer and personal services.
• Strong communication and interpersonal skills.
• Ability to work independently and as a team.
• Ability to complete oral and written reports.

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Additional Job Details

• Remote Type
• Onsite Work Location 81 Highland Avenue
• Scheduled Weekly Hours 40
• Employee Type Regular
• Work Shift Day (United States of America)
• Pay Range $ - $28.30/Hourly
• Grade 4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 3200 North Shore Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.