Patient Care Associate 1

Mass General Brigham; Salem (MA); On-site; USD 29,000 - 41,000; Full time

Job summary

Mass General Brigham is seeking a patient care assistant at North Shore Medical Center to assist patients with daily living activities and basic hygiene, while performing vital signs and documenting in the EMR. This onsite role requires collaboration with licensed staff and timely communication of patient concerns.

The position emphasizes patient safety, respectful customer service, and adherence to care protocols. High school diploma required; BLS/CMA/EMT-Paramedic/NH LNA credentials preferred.

Qualifications

• High school diploma or equivalent preferred.
• This role does not accept experience in lieu of a degree.
• Certifications: BLS, CMA, EMT-Paramedic MA; LNA NH are preferred/licensed as applicable.

Responsibilities

• Performs vital signs, weights/heights, intakes and outputs with accuracy and within required timeframes.
• Completes all documentation in the medical record as required.
• Interacts with patients and families effectively.
• Assists with activities of daily living and basic hygiene tasks; aids in turning/repositioning and transfers as needed.

Skills

Vital signs

Patient care

Medical terminology

Customer service

Electronic medical records

Lifting 35 lbs

Education

High School Diploma

Tools

EMR software

Job description

Site

North Shore Medical Center, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Working under the direction of licensed personnel, assists patients with activities of daily living tasks such as bathing, dressing, and eating. Also assists with taking patients' temperature, blood pressure, pulse, and respiration.

Does this position require Patient Care?

Yes

Essential Functions

• Performs vital signs, weights/heights, intakes, and outputs with accuracy and within established time frame and/or as requested.
• Completes all documentation in the medical record as required.
• Interacts with patients and their families effectively.
• Helps patients with a number of basic hygiene tasks. This may include bathing and dressing patients, helping them use the toilet if needed, and feeding them.
• Assist with helping patients turn and reposition themselves in bed as needed and help them move between the bed and a wheelchair if they use one.
• Listens to any health concerns patients may have and report those concerns to the nurses.

Qualifications Education

High School Diploma or Equivalent preferred Can this role accept experience in lieu of a degree? No

Licenses and Credentials

• Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred
• Certified Medical Assistant [National Certification] - Data Conversion - Various Issuers preferred
• Emergency Medical Technician - Paramedic [Massachusetts] - Massachusetts Office of Emergency Medical Services preferred
• Nursing Assistant [LNA - New Hampshire] - New Hampshire Board of Nursing preferred

Experience

Experience working in patient care/elder care 1-2 years preferred

Knowledge, Skills and Abilities

• Ability to understand and follow written and oral instructions.
• Knowledge of medical terminology.
• Strong patient/customer service skills.
• Ability to lift up to 35 pounds.
• Proficient computer skills to work efficiently with electronic medical records.

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionaly (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite Work Location 81 Highland Avenue

Scheduled Weekly Hours

36

Employee Type

Regular

Pay Range

$ - $25.28/Hourly Grade 3

EEO Statement

3200 North Shore Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world.

About us

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world's most powerful force in medicine, where every role is important in changing lives. Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we're more than a system-we're leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.