Patient Care Associate

NORTHEASTERN EYE INSTITUTE; Scranton (Lackawanna County); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation package

Excellent comprehensive benefits

401(K)

Significant eye care discounts

Continuing education allowances

Career growth and development

PTO and holidays off

Job summary

Vision Innovation Partners is seeking a personable, energetic Patient Care Associate to manage front desk duties, greet patients, check-in/out, and handle scheduling and administrative tasks.

The role emphasizes exceptional customer service, strong communication, and proficiency with MS Office and EMR systems; bilingual English/Spanish is a plus. Training is available for those new to healthcare.

Qualifications

• High School diploma or GED required.
• Detail-oriented with ability to multitask.
• Exceptional customer service skills.
• Ability to perform in a fast-paced environment.
• Excellent communication skills, both oral and written.
• Basic MS Office knowledge.
• Knowledge of electronic medical records software is a plus.
• Healthcare experience is preferred but not required; training provided.

Responsibilities

• Greet patients professionally in person and on the phone.
• Answer questions or refer as needed.
• Optimize provider schedules and patient satisfaction via efficient scheduling.
• Notify providers of patient arrivals.
• Reassure patients and answer questions.
• Update and retrieve patient records as needed.
• Verify financial records and collect patient charges while filing third-party claims.
• Maintain office inventory and equipment.
• Provide excellent customer service.
• Occasional travel to other locations for coverage.

Skills

Customer service

Multitasking

Communication

Organization

Bilingual English/Spanish

Education

High School diploma or GED

Tools

MS Office

EMR software

Job description

Overview

At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values - PATIENTS.

We are currently seeking a personable, energetic, professional Patient Care Associate to join our outstanding team! The Patient Care Associate is responsible for the Front Desk and greeting the patients as they enter the practice, check-in, check-out, scheduling, and other administrative tasks.

Responsibilities

What You Will Do:

• Greeting patients professionally, both in person and on the phone
• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Comforting patients by anticipating anxieties and effectively answering questions
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third-party claims
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders

• Provide excellent customer service
• Occasional travel may be required to other locations for coverage as needed.

Qualifications

What You Will Bring:

• High School diploma or GED equivalent is required
• Detail-oriented and ability to multitask
• Exceptional customer service skills.
• Ability to perform in a fast-paced environment.
• Exceptional communication skills, both oral and written.
• Knowledge of MS Office.
• Knowledge of electronic medical records software is a plus.
• Experience in healthcare is preferred but not required. We are willing to train the right candidate.
• Bi-lingual English/Spanish a plus

What we offer:

• Competitive compensation package
• Excellent comprehensive benefitsn
• 401(K)
• Significant eye care discounts
• Continuing education allowances
• Career growth and development
• PTO and holidays off

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.