Patient Care Assistant I

Navitus Health Solutions, LLC; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Navitus Health Solutions is seeking a Patient Care Assistant. This role involves communicating with patients and healthcare professionals to assist in the fulfillment of specialty pharmacy medications. Expect a dynamic environment with comprehensive benefits, including paid time off and parental leave.

Benefits

Health, Dental, and Vision insurance

20 days paid time off

401K company match of up to 5%

Flexible Spending Account

Adoption Assistance Program

Qualifications

• 1-2 years of customer service experience preferred.
• Experience in a pharmacy or healthcare environment preferred.

Responsibilities

• Accept inbound calls from patients and prescribers to assist with specialty pharmacy functions.
• Utilize tools to manage patient therapy and refill compliance.
• Answer calls and triage to licensed health care associates when needed.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma or equivalent GED

Job description

Company

Lumicera

About Us

Lumicera - Lumicera Health Services Powered by Navitus - Innovative Specialty Pharmacy Solutions- Lumicera Health Services is defining the “new norm” in specialty pharmacy to optimize patient well-being through our core principles of transparency and stewardship. Here at Lumicera, our team members work in an environment that celebrates creativity and fosters diversity. .______________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities.

Pay Range

USD $16.13 - USD $18.97 /Hr.

Work Schedule Description (e.g. M-F 8am to 5pm)

M-F 8am-6pm, CST

Remote Work Notification

ATTENTION: Lumicera is unable to offer remote work to residents of Alabama, Alaska, Connecticut, Delaware, Hawaii, Iowa, Kansas, Kentucky, Maine, Massachusetts, Mississippi, Montana, Nebraska, New Hampshire, New Mexico, Rhode Island, South Carolina, South Dakota, Vermont, West Virginia, and Wyoming.

Overview

Due to growth, we are adding a Patient Care Assistant to our team!

Under general direction of the Supervisor, Pharmacy Services the person employed in this Patient Care Assistant/ Customer Service position will assist with the Specialty Pharmacy programs. Primary responsibility is to effectively communicate with patients, physicians, pharmacists, and payers to assist in the fulfillment and patient care of specialty pharmacy medications in a Specialty Pharmacy.

The Patient Care Assistant focuses on answering and placing calls with a warm and professional greeting with patients, prescribers, and insurance companies. This role must accurately gather relevant information for the prescription fulfillment process. This position must be able to collect data, establish facts, draw conclusions, and identify and solve problems.

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team?

• Accept inbound calls from patients, prescribers, or other health professionals in support of the specialty pharmacy functions
• Make outbound calls to patients to establish shipment criteria and asking scripted questions when applicable
• Utilize operating systems and tools to help manage patient therapy and refill compliance
• Assist in answering incoming phone calls and triage calls to a licensed health care associate when clinical intervention is needed
• The Employee will act in accordance with all applicable federal and state laws and with the highest ethical standards that we consistently strive to achieve. Thus, legal and ethical compliance is an essential duty of each employee
• Other duties as assigned

Qualifications

What our team expects from you?

• High School Diploma or equivalent GED is strongly preferred
• Minimum 1-2 years of customer service experience preferred
• Experience in a pharmacy or healthcare environment preferred
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Navitus?

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account

Please note that this job posting is an evergreen posting, which means it is continuously open and used to gather a pool of qualified candidates for future openings. By applying to this posting, you are joining a talent pool that we will consider for upcoming opportunities that match your skills and experience. This allows us to efficiently fill positions as they become available within the department.

#LI-Remote

Location : Address

Remote

Location : Country

US