Patient Care Assistant

Virginia Mason Franciscan Health; Tacoma (WA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established healthcare provider is seeking dedicated Patient Companions to join their innovative virtual healthcare team. This role is vital in monitoring patients with behavioral or cognitive issues from a centralized command center in Tacoma. As a Patient Companion, you will observe patients through advanced video platforms, ensuring their safety and comfort by communicating with on-site clinical staff. This position not only offers a chance to make a significant impact on patient care but also provides a supportive work environment that values compassion and integrity. Join a forward-thinking organization that prioritizes your growth and well-being while you help shape the future of patient-centered care across the Pacific Northwest.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Adoption Assistance

Annual Bonus Eligibility

Matching Retirement Plans

Qualifications

• Any combination of related education and experience demonstrating requisite job knowledge.
• Current Nursing Assistant Registration or Certification is preferred.

Responsibilities

• Monitor patients using non-recorded streaming video equipment.
• Communicate with clinical staff to report situations needing intervention.
• Document observations and actions taken to maintain accurate records.

Skills

Customer Service Skills

Attention to Detail

Willingness to Learn

Education

Nursing Assistant Registration or Certification

Tools

Video Observation Platforms

Job description

Overview

In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Our combined system builds upon the scale and expertise of our nearly 300 sites of care, including 11 hospitals and nearly 5,000 physicians and providers. Together, we are empowered to make an even greater impact on the health and well-being of our communities.

CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Pacific Northwest. That means a seamlessly connected system offering quality care close to home. From basic health needs to the most complex, highly specialized care, our patients can count on us to meet their needs with convenient access to the region’s most prestigious experts and innovative treatments and technologies.

While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that may include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!

Responsibilities

Are you interested in pursuing a career in healthcare? We are looking for customer service focused and detail-oriented candidates for our Patient Companion openings to support our expansion of our virtual healthcare services. Come join our team and join the healthcare field today!

What We Have To Offer:

1. Opportunity to work in a virtual health setting as we expand our services across the country.
2. Faith-based culture with commitment to our Core Values of Reverence, Integrity, Compassion, and Excellence, where we value positive team players.
3. Competitive wages and generous employee benefits program.

About This Position:

Our Patient Companions work from a centralized, virtual command center location in Tacoma, Washington, to monitor patients that have behavioral/cognitive issues or have other potential areas for concern. An incumbent monitors patients located in multiple facilities across the United States, including external customer hospitals. The position involves utilizing multiple video observation platforms and incorporating potential nuances regarding the workflows and preferences of the hospitals. Our Patient Companion roles are essential to assist with monitoring patient safety and has ongoing communication with the clinical staff providing the direct, on-site patient care.

Day-To-Day Responsibilities:

1. Observes assigned patients by monitoring non-recorded streaming video equipment linked to a live feed from a camera situated in the patient’s room or other hospital-specific video observation platforms.
2. Identifies changes in the patient’s behavior and/or condition in accordance with established guidelines.
3. Initiates timely communication (through communications system or telephone) with on-site clinical staff to report situations needing immediate and direct intervention to maintain patient safety and comfort.
4. Documents observations and subsequent actions taken to maintain timely and accurate records.

Qualifications

What We Are Looking For:

1. Any combination of related education and experience that would demonstrate attainment of the requisite job knowledge/abilities to perform the duties of the position.
2. Strong customer service skills, attention to detail, and willingness to learn are required.
3. Current Nursing Assistant Registration or Certification is preferred.