Patient Care Administrative Associate

Beth Israel Lahey Health; Winchester (MA); On-site; USD 27,000 - 36,000; Full time

Job summary

Beth Israel Lahey Health’s Winchester Hospital is seeking an administrative support professional to help the patient care team focus on quality care. You will answer calls, greet patients, and manage messages, while coordinating with nursing and physicians for timely orders and chart prep.

The role requires strong communication, basic computer skills, and the ability to work in English with patients, families, and staff.

Qualifications

• High School Diploma or equivalent required.
• Preferred: at least one year of administrative support experience.
• Must read, write and communicate effectively in English with patients and staff.
• Basic computer skills are required for daily tasks.

Responsibilities

• Provide administrative support for the unit so the patient care team can focus on care.
• Answer the unit phone, direct calls, take messages, and relay information promptly.
• Greet patients/visitors and assist with forms and inquiries to ensure smooth unit flow.
• Process physician and other orders using the electronic medical record and paper orders.
• Assemble patient charts, maintain accurate medical records, and aid in discharge prep.
• Schedule tests/consults, arrange transport, and coordinate with departments as needed.
• Perform data entry, typing, simple spreadsheets, and mail triage to support the nurse manager.

Skills

Communication skills

Customer service

English proficiency

Basic computer knowledge

Education

High School Diploma or equivalent

Job description

Beth Israel Lahey Health’s Winchester Hospital is seeking an administrative support professional to help the patient care team focus on quality care. You will answer calls, greet patients, and manage messages, while coordinating with nursing and physicians for timely orders and chart prep.

The role requires strong communication, basic computer skills, and the ability to work in English with patients, families, and staff.