Patient Call Representative - Float - PN Patient Access and Revenue Cycle Admin - Per Diem - 8 Hour - Variable Shifts

John Muir Health; California; On-site; USD 37,000 - 50,000; Part time

Job summary

John Muir Health is seeking a Patient Call Representative to manage inbound and outbound calls for scheduling, onboarding, and registration tasks. The role emphasizes empathetic communication, HIPAA compliance, and multi-tasking in a fast-paced environment.

The position may require travel to different sites to cover for team members or to support operational needs. A high school diploma is required, with Epic proficiency training within 90 days of start date.

Qualifications

• Knowledge of organizational policies, procedures, systems and objectives.
• Trained in HIPAA general protocols with additional training specific to department as required & Security Policies and Procedures
• Proficient in keyboard and typing skills
• Maintains professional and personal integrity
• Must be able to maintain effective working relationships with a wide variety of individuals
• Ability to communicate effectively written and orally
• Ability to possess visual capacity and hearing to monitor and use telephone equipment
• Effective communication skills (good hearing, listening and speaking skills)
• Ability to deal diplomatically with all types of individuals under stressful situations
• Basic knowledge of medical terminology, anatomy and physiology
• Ability to work with the public in a professional courteous manner
• Enjoys working with the public
• Knowledge of JMH patient navigation programs

Responsibilities

• Handle incoming and outgoing calls with patients to schedule appointments and registrations.
• Address scheduling, insurance, or registration inquiries from patients.
• Demonstrate empathy and strong communication while managing multiple tasks.
• May travel to various worksites to provide coverage as needed.

Skills

HIPAA protocols

Communication skills

Typing skills

Customer service

Education

High School Graduate

Epic proficiency (training) within 90 days

Job description

Job Description:

The patient call representative will be responsible for handling incoming and outgoing calls with patients to schedule appointments, perform a full and complete registration, address scheduling, insurance, or registration related inquiries from patients. The patient call representative must exhibit excellent communication skills, empathy, and the ability to manage multiple tasks efficiently. In addition, the Patient Call Representative – Float may be required to travel to various worksites as needed to provide coverage for team members who are out of the office or to work from locations where workstation availability supports operational needs.

Education:

High School Graduate or Equivalent

Preferred Experience:

1 year experience in a healthcare call center – preferred

Certifications/Licensures:

Epic - Proficiencies required for this position must be passed within 90 days of start date

Skills:

Knowledge of organizational policies, procedures, systems and objectives

Trained in Health Insurance Portability and Accountability Act (HIPAA) general protocols with additional training specific to department as required & Security Policies and Procedures

Proficient in keyboard and typing skills

Maintains professional and personal integrity

Must be able to maintain effective working relationships with a wide variety of individuals

Ability to communicate effectively written and orally

Ability to possess visual capacity and hearing to monitor and use telephone equipment

Effective communication skills (good hearing, listening and speaking skills)

Ability to deal diplomatically with all types of individuals under stressful situations

Basic knowledge of medical terminology, anatomy and physiology

Ability to work with the public in a professional courteous manner

Enjoys working with the public

Knowledge of JMH patient navigation programs

Work Shift:

08.0

Per Diem No Waive (United States of America)

Pay Range:

$27.03 - $36.50 Hourly Offer amounts are based on demonstrated/relevant experience and/or licensure. Pay will be adjusted to the local market if hired outside of the Bay Area.

Note: Positions at JMH which are exempt (not eligible for overtime) under the level of Manager are listed as hourly for compensation purposes on this posting. The work shift will contain the word ‘exempt’ on it. Scheduled Weekly Hours: 0

About John Muir Health

John Muir Health is a nationally recognized, not-for-profit health care organization east of San Francisco serving patients in Contra Costa, Alameda and southern Solano Counties. It includes a network of more than 1,000 primary care and specialty physicians and 6,300 employees, The health system’s facilities include John Muir Health, Walnut Creek Medical Center (554-bed acute care facility), which serves as Contra Costa County's only designated trauma center, and John Muir Health, Concord Medical Center (247-bed acute care facility). Together, they are recognized as top centers for neurosciences, orthopedic, cancer, cardiovascular, trauma, emergency, pediatric, and high-risk obstetrics care. Other areas of specialty include general surgery, robotic surgery, weight‑loss surgery, rehabilitation and critical care. In February 2024, John Muir Health opened the Behring Pavilion, which is home to the UCSF-John Muir Health Jean and Ken Hofmann Cancer Center in Walnut Creek. This state-of-the-art facility brings cancer prevention, diagnosis, treatment, and care coordination into one location. Patients benefit from the expertise of top cancer specialists from John Muir Health and UCSF Health and have access to the latest treatment advances close to home. John Muir Health also offers complete inpatient and outpatient behavioral health programs and services at our 73-bed fully accredited psychiatric hospital and outpatient center located in Concord. In addition, John Muir Health provides a number of primary care and outpatient services at 89 practice sites throughout the community and urgent care centers in Berkeley, Brentwood, Concord, San Ramon and Walnut Creek. John Muir Health offers a collaborative, patient-centered health care environment with an emphasis on listening, explaining, and working together as a team, to help patients achieve their optimal health. We recognize those who exemplify excellence and reward them for contributing to our collective success. From individual to department to spontaneous recognition, Employee of the Month, Employee Suggestion Program rewards, Employee Success Sharing Program, and many more, we find unique ways to thank our employees for the outstanding efforts they make every day.

Competitive salary and benefit package available. At John Muir Health, we strive to be a leading health system through the cultivation of a culture of belonging where every patient, employee, provider, and community member feels safe and valued for embracing all aspects of their differences.

As an Equal Opportunity employer, we encourage and consider all applicants for employment without regard to race, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or any other characteristic protected by law. For more information, please visit the EEO website here. All hospitals are accredited by The Joint Commission, a national surveyor of quality patient care. John Muir Health is an equal opportunity employer.