Operational Performance & Improvement Analyst - AS Continuous Performance Improvement - Full Time - 8 Hour - Days

John Muir Health; Christiansted (United States Virgin Islands); On-site; USD 76,000 - 114,000; Full time

Job summary

The Analyst - Operational Performance & Improvement at John Muir Health analyzes clinical, operational, financial, and patient experience data to identify trends and improvement opportunities. You will develop reports, dashboards, scorecards, and analytical tools to support decision-making and benchmarking across the organization.

In collaboration with clinical, operational, and administrative teams, you will support Lean and performance improvement initiatives, establish baseline measures,

Qualifications

• Bachelor's degree in data analytics or related field.
• 1 year of healthcare analytics or related experience.
• Strong analytical, quantitative, and problem-solving skills.
• Proficient in Excel; experience with Power BI/Tableau.
• Experience with SQL and relational databases preferred.
• Ability to communicate quantitative information to nontechnical audiences.
• Familiarity with Lean and structured problem solving.

Responsibilities

• Develop and maintain reports, dashboards, scorecards, and analytical tools.
• Analyze data to identify trends, variation, and improvement opportunities.
• Collaborate with clinical, operational, and administrative teams.
• Support Lean and performance improvement initiatives and measure outcomes.

Skills

Analytical thinking

Data visualization

Excel proficiency

Power BI

Tableau

SQL

EHR data familiarity

Communication of quantitative info

Education

Bachelor's degree in Data Analytics or related field

Tools

Epic

Workday

Vizient

SQL databases

Job description

Job Description

The Analyst - Operational Performance & Improvement provides analytical, benchmarking, reporting, and continuous improvement support across John Muir Health. The role collects, validates, and analyzes clinical, operational, quality, safety, financial, workforce, and patient experience data to identify trends, performance variation, and improvement opportunities. The Analyst develops and maintains reports, dashboards, scorecards, and analytical tools that support organizational decision‑making, benchmarking, and external data submissions. Working collaboratively with clinical, operational, and administrative teams, the Analyst supports Lean and performance improvement initiatives by establishing baseline measures, evaluating outcomes, and determining whether implemented changes achieve and sustain intended results.

Education / Experience / Skills Requirements

Education Bachelor's degree in Data Analytics, Business Analytics, Healthcare Administration, Public Health, Business Administration, Finance, Accounting, Industrial Engineering, Economics, Statistics, Information Systems, Health Informatics, or related field.

Experience One (1) year of experience in healthcare analytics, clinical analytics, decision support, quality analytics, operational finance, business intelligence, performance improvement, operational excellence, or a related analytical field.

Knowledge, Skills, and Abilities Strong analytical, quantitative, critical‑thinking, and problem‑solving skills. Knowledge of or ability to learn healthcare clinical, operational, quality, safety, financial, and performance measures. Strong report‑writing and data‑visualization skills. Strong Microsoft Excel proficiency. Experience with or ability to develop proficiency in Power BI, Tableau, or comparable BI applications. Experience with SQL, relational databases, enterprise data warehouses, or comparable querying tools preferred. Experience with EHR and healthcare clinical/procedural data preferred. Experience with Epic, Workday, Vizient, quality databases, financial systems, or comparable platforms preferred. Ability to organize, reconcile, validate, analyze, and interpret data from multiple sources. Ability to identify trends, variation, outliers, and potential improvement opportunities. Ability to communicate quantitative information clearly to nontechnical audiences. Working knowledge of or interest in developing proficiency in Lean and structured problem solving. Strong written, verbal, presentation, and interpersonal skills. Ability to manage recurring reporting deadlines and multiple assignments. Ability to maintain effective working relationships with clinical, operational, financial, technical, and administrative stakeholders.

Preferred Qualifications Three (3) years of relevant analytical or healthcare experience. Experience in a hospital, health system, medical group, or other healthcare environment. Experience extracting or analyzing data from EHR, clinical, procedural, quality, operational, or financial systems. Experience with healthcare benchmarking databases, including Vizient ODB, ActionOI, or comparable platforms. Experience with healthcare productivity or workforce analytics. Exposure to Lean, Kaizen, Kata, Six Sigma, or structured performance improvement methodologies. Lean/lean Six Sigma, Power BI/Tableau, healthcare analytics, finance, project management, or performance improvement certification.

Work Shift

Exempt Days (Mon-Fri) (United States of America)

Pay Range

$55.48 - $83.20 Hourly Offer amounts are based on demonstrated/relevant experience and/or licensure. Pay will be adjusted to the local market if hired outside of the Bay Area. Note: Positions at JMH which are exempt (not eligible for overtime) under the level of Manager are listed as hourly for compensation purposes on this posting. The work shift will contain the word 'exempt' on it.

Scheduled Weekly Hours

40

Company Overview

John Muir Health is a nationally recognized, not‑for‑profit health care organization east of San Francisco serving patients in Contra Costa, Alameda and southern Solano Counties. It includes a network of more than 1,000 primary care and specialty physicians and 6,300 employees, The health system's facilities include John Muir Health, Walnut Creek Medical Center (554‑bed acute care facility), which serves as Contra Costa County's only designated trauma center, and John Muir Health, Concord Medical Center (247‑bed acute care facility). Together, they are recognized as top centers for neurosciences, orthopedic, cancer, cardiovascular, trauma, emergency, pediatric, and high‑risk obstetrics care. Other areas of specialty include general surgery, robotic surgery, weight‑loss surgery, rehabilitation and critical care. In February 2024, John Muir Health opened the Behring Pavilion, which is home to the UCSF-John Muir Health Jean and Ken Hofmann Cancer Center in Walnut Creek. This state‑of‑the‑art facility brings cancer prevention, diagnosis, treatment, and care coordination into one location. Patients benefit from the expertise of top cancer specialists from John Muir Health and UCSF Health and have access to the latest treatment advances close to home. John Muir Health also offers complete inpatient and outpatient behavioral health programs and services at our 73‑bed fully accredited psychiatric hospital and outpatient center located in Concord. In addition, John Muir Health provides a number of primary care and outpatient services at 89 practice sites throughout the community and urgent care centers in Berkeley, Brentwood, Concord, San Ramon and Walnut Creek. John Muir Health offers a collaborative, patient‑centered health care environment with an emphasis on listening, explaining, and working together as a team, to help patients achieve their optimal health. We recognize those who exemplify excellence and reward them for contributing to our collective success. From individual to department to spontaneous recognition, Employee of the Month, Employee Suggestion Program rewards, Employee Success Sharing Program, and many more, we find unique ways to thank our employees for the outstanding efforts they make every day. Competitive salary and benefit package available. At John Muir Health, we strive to be a leading health system through the cultivation of a culture of belonging where every patient, employee, provider, and community member feels safe and valued for embracing all aspects of their differences. As an Equal Opportunity employer, we encourage and consider all applicants for employment without regard to race, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or any other characteristic protected by law. For more information, please visit the EEO website here. All hospitals are accredited by The Joint Commission, a national surveyor of quality patient care. John Muir Health is an equal opportunity employer.