Patient Billing Specialist

St. Elizabeth HealthCare; Erlanger (KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

St. Elizabeth Healthcare in Kentucky is seeking a Patient Accounts Representative to be the hospital’s primary contact for patient billing inquiries.

You will liaison between the hospital, patients, providers and insurers, explain billing statements and ensure timely resolution of balances while delivering compassionate customer service. The role offers a hybrid schedule after training, supporting a dedicated Corporate Revenue Cycle Customer Service team and growth opportunities within the

Qualifications

• High School diploma or equivalent.
• Proficient in computer skills.
• Superior communication, organizational, and analytical skills.
• Familiarity with medical billing/collections and healthcare insurance.
• Ability to work in a fast-paced environment.
• Attention to detail and confidentiality.

Responsibilities

• Handle inbound calls from patients, physicians, and insurers and resolve concerns.
• Follow scripts to resolve account issues promptly.
• Explain hospital billing procedures and statements to patients.
• Collect payments and post adjustments with appropriate approvals.
• Document patient account activity and next steps for resolution.
• Maintain professional image and adhere to the mission and values.

Skills

Communication skills

Analytical thinking

Customer service

Medical billing knowledge

Healthcare insurance knowledge

Education

High School diploma

Tools

Microsoft Office

Medical billing software

Job description

St. Elizabeth Healthcare in Kentucky is seeking a Patient Accounts Representative to be the hospital’s primary contact for patient billing inquiries.

You will liaison between the hospital, patients, providers and insurers, explain billing statements and ensure timely resolution of balances while delivering compassionate customer service. The role offers a hybrid schedule after training, supporting a dedicated Corporate Revenue Cycle Customer Service team and growth opportunities within the