Patient Billing/Services Representative II - Orthopedic Surgery

Washington University in St. Louis; St. Louis (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a dedicated Patient Billing/Services Representative II for their Orthopedic Surgery department. In this pivotal role, you will engage with patients to gather insurance details and provide guidance on financial assistance options. You'll be responsible for registering new patients, managing appointment reminders, and clarifying billing processes. This position offers a unique opportunity to make a significant impact in patient care while working in a supportive and dynamic environment. If you're looking for a rewarding career in healthcare, this role is perfect for you.

Benefits

Up to 22 days of vacation

Competitive health insurance packages

Free Metro transit U-Pass

Defined contribution retirement savings plan

Wellness challenges and annual health screenings

Mental health resources

Employee assistance program

Tuition coverage for employees and family

Qualifications

• High school diploma or equivalent required.
• 3 years experience in billing systems or medical office setting.

Responsibilities

• Obtain insurance information and counsel patients on financial assistance.
• Register new patients and assist with form completion.
• Explain billing processes to patients and staff.

Skills

Financial Information

Insurance

Interpersonal Relationships

Education

High school diploma or equivalent

Job description

Patient Billing/Services Representative II - Orthopedic Surgery

Join to apply for the Patient Billing/Services Representative II - Orthopedic Surgery role at Washington University in St. Louis

Patient Billing/Services Representative II - Orthopedic Surgery

2 weeks ago Be among the first 25 applicants

Join to apply for the Patient Billing/Services Representative II - Orthopedic Surgery role at Washington University in St. Louis

Get AI-powered advice on this job and more exclusive features.

Position Summary

Scheduled Hours

40

Position Summary

Obtains insurance information, referral forms and counsels patients on financial assistance when seen in department for services.

Job Description

Primary Duties & Responsibilities:

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Registers all new patients and assists with form completion.
• Reviews schedule for new patients and makes updates when necessary.
• Calls patients with appointment time reminders; obtains insurance information and referral forms.
• Explains billing process to patients; answers incoming inquiries from patients and third-party payers.
• Explains billing process to other staff; assists with basic account maintenance activities.
• Assists patients with insurance questions regarding the billing process.
• Assists staff with sending out reminder cards and other scheduling duties.
• Performs other duties as assigned.
  
  

Working Conditions:

Job Location/Working Conditions

• Normal office environment.
• Patient care setting.
  
  

Physical Effort

• Typically sitting at desk or table.
• Repetitive wrist, hand or finger movement.
  
  

Equipment

• Office equipment.
  
  

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Education:

Required Qualifications

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications:

The list below may include all acceptable certifications and issuers. More than one credential or certification may be required depending on the role.

Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience:

Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

Required Qualifications:

More About This Job

• Basic Life Support certification must be obtained within one month of hire date.
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).
  
  

Education:

Preferred Qualifications

No additional education beyond what is stated in the Required Qualifications section.

Certifications:

No additional certification beyond what is stated in the Required Qualifications section.

Work Experience:

No additional work experience beyond what is stated in the Required Qualifications section.

Skills:

Financial Information, Insurance, Interpersonal Relationships

Grade

C06-H

Salary Range

$17.34 - $25.40 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
  
  

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
  
  

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
  
  

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Higher Education

Referrals increase your chances of interviewing at Washington University in St. Louis by 2x

Get notified about new Patient Service Representative jobs in St Louis, MO.

Patient Service Representative - Women's Health care at Bridgeton

Patient Service Representative - Womens Health care at Bridgeton

Patient Service Representative - Internal Medicine

Patient Access Representative- Remote Contact Center- Test Scheduling

Patient Service Representative - Neurology Associates

Patient Service Representative - Williams Internal Medicine

Patient Service Representative - Dr. Finch's Office - Richmond Heights

Patient Billing/Services Representative III - Medicine Multispecialty Center - Village Square

Florissant, MO $403.00-$403.00 2 weeks ago

Patient Billing/Services Representative II - Medicine Multispecialty Center - Village Square

Patient Service Representative - Neurology Associates

Veterinary Client Service Representative

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.