Patient/Billing Services Representative II - Heart and Vascular Center

Washington University in St. Louis; St. Louis (MO); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in a role focused on patient financial assistance and insurance coordination. This position involves obtaining insurance information, counseling patients, and managing appointment schedules in a supportive office environment. The ideal candidate will possess strong interpersonal skills and a solid understanding of billing processes. This opportunity offers a chance to make a meaningful impact on patient care while working in a collaborative and dynamic setting.

Qualifications

• High school diploma or equivalent required.
• 3 years of experience in billing systems or medical office setting.

Responsibilities

• Obtain insurance information and assist patients with billing inquiries.
• Register new patients and explain the billing process.
• Call patients with appointment reminders and assist with scheduling.

Skills

Interpersonal Skills

Customer Service

Billing Systems Knowledge

Education

High School Diploma or Equivalent

Job description

Scheduled Hours

40

Position Summary

Obtains insurance information and referral forms and counsels patients on financial assistance when seen in department for services.

Job Description

Primary Duties & Responsibilities:

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Registers all new patients and assists with form completion.
• Reviews schedule for new patients and makes updates when necessary.
• Calls patients with appointment time reminders; obtains insurance information and referral forms.
• Explains billing process to patients; answers incoming inquiries from patients and third-party payers.
• Explains billing process to other staff; assists with basic account maintenance activities.
• Assists patients with insurance questions regarding the billing process.
• Assists staff with sending out reminder cards and other scheduling duties.
• Performs other duties as assigned.

Working Conditions:

Job Location/Working Conditions

• Normal office environment.
• Patient care setting.

Physical Effort

• Typically sitting at desk or table.
• Repetitive wrist, hand or finger movement.

Equipment

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education: High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications: Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience: Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years)

Skills: Not Applicable

Driver's License: A driver's license is not required for this position.

More About This Job

Required Qualifications:

• Basic Life Support certification must be obtained within one month of hire date.
• Online BLS certifications without a skills assessment component are not sufficient.

Preferred Qualifications

• Demonstrated interpersonal skills.
• Working knowledge of insurance and financial options.

Additional Information: No additional education, certifications, or work experience beyond the required qualifications are specified.