Patient Billing/Services Representative II - Orthopedic Surgery

Washington University; Saint Charles (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Vacation & holidays

Health insurance

Transit pass

Retirement plan (401k/403(b))

Wellness resources

Job summary

Washington University in Saint Louis is seeking a Patient Billing Services Representative II to serve as the friendly face of the department, ensuring accurate check-in, verifying insurance, and guiding patients through the billing process. This role requires evenings and some Saturdays and may involve local travel to other Orthopedic locations.

You will handle patient inquiries, schedule appointments, collect insurance details, and support staff with billing and account maintenance.

Qualifications

• Strong customer service mindset and ability to explain billing processes to patients.
• Ability to register new patients and assist with form completion.
• Familiarity with insurance information gathering and referral processes.

Responsibilities

• Obtains insurance information from patients and counsels financial assistance options.
• Registers all new patients and assists with form completion.
• Reviews schedule for new patients and updates as needed.
• Calls patients with appointment reminders and collects insurance details.
• Explains billing process to patients and answers inquiries from them and third-party payers.
• Explains billing processes to staff and assists with basic account maintenance.
• Assists patients with insurance questions regarding billing.

Skills

Customer Service

Effective Written Communication

Epic EHR

Financial Information

Insurance

Interpersonal Communication

Interpersonal Relationships

Medical Billing and Coding

Medical Insurance Claims

Office Organization

Organizing

Professional Etiquette

Scheduling

Team Collaboration

Education

High school diploma or equivalent

Tools

Epic EHR

Job description

Location

SAINT CHARLES, MO 63303

Scheduled Hours

40

Position Summary

The Patient Billing Services Representative II is the face of our department and often the first impression of Orthopedic Surgery. They are responsible for providing excellent customer service and creating a positive experience for all patients and visitors. This role involves ensuring all check-in and registration is complete and accurate, verifies insurance and referral needs, handles patient inquiries, checks patients out upon completion of their visit and schedules appointments as needed. Works as a team to ensure operations run smoothly in our fast-paced clinics. This position requires evenings and some Saturday hours. May require local travel to cover other Orthopedic locations.

Primary Duties & Responsibilities

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Registers all new patients and assists with form completion.
• Reviews schedule for new patients and makes updates when necessary.
• Calls patients with appointment time reminders; obtains insurance information and referral forms.
• Explains billing process to patients; answers incoming inquiries from patients and third-party payers.
• Explains billing process to other staff; assists with basic account maintenance activities.
• Assists patients with insurance questions regarding the billing process.
• Assists staff with sending out reminder cards and other scheduling duties.
• Performs other duties as assigned.

Working Conditions

Job Location/Working Conditions: Normal office environment. Patient care setting. Physical Effort: Typically sitting at desk or table. Repetitive wrist, hand or finger movement. Equipment: Office equipment.

Required Qualifications Education

High school diploma or equivalent high school certification or combination of education and/or experience.

Required Qualifications Certifications/Professional Licenses

The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.

Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Required Qualifications Work Experience

Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years)

Required Qualifications Skills

Not Applicable

Driver’s License

A driver's license is not required for this position.

Required Qualifications – Basic Life Support Certification

Basic Life Support certification must be obtained within one month of hire date. Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Preferred Qualifications Education

No additional education unless stated elsewhere in the job posting.

Preferred Qualifications Certifications/Professional Licenses

No additional certification/professional licenses unless stated elsewhere in the job posting.

Preferred Qualifications Work Experience

No additional work experience unless stated elsewhere in the job posting.

Preferred Qualifications Skills

Customer Service, Effective Written Communication, Epic EHR, Financial Information, Insurance, Interpersonal Communication, Interpersonal Relationships, Medical Billing and Coding, Medical Insurance Claims, Office Organization, Organizing, Professional Etiquette, Scheduling, Team Collaboration

Salary

Grade C06-H Salary Range $17.89 - $26.35 / Hourly

Benefits

• Personal Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• Family: 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
• For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Company Culture

Washington University in St. Louis' collective success is significantly attributed to the passion and outstanding efforts of our community. Our staff, faculty and trainees are committed to excellence and dedicated to carrying out our missions of research, teaching and patient care. WashU prides itself on being a place where people matter, and serious work is done. Our people work together in an inclusive community that celebrates diverse perspectives, collaboration and innovation. We are a community of individuals inspired to work together to develop big ideas and tackle challenging problems. We value the well-being of our people. WashU strives to create a positive employee experience where staff, faculty and trainees thrive, both personally and professionally. Our employees find meaning, connection and vitality in their work and life with a healthy work-life balance and support to learn, grow and make an impact at WashU, the community and the world.

Regulatory Postings

Know Your Rights: Workplace Discrimination is Illegal Poster (English; Spanish)