Patient Billing/Services Representative II - Orthopedic Surgery

Washington University; Creve Coeur (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Vacation and leave

Transit U-Pass

Job summary

Washington University in St. Louis seeks a Patient Billing Services Representative II to greet patients, verify insurance, collect payments, and coordinate scheduling in a fast-paced orthopedic clinic. The role emphasizes HIPAA compliance and accurate front-desk operations.

The ideal candidate will have solid customer service and billing experience, with proficiency in EPIC EHR and strong interpersonal communication to support team collaboration and patient care.

Qualifications

• High school diploma or equivalent required.
• Billing systems and third-party claims experience preferred (3 years).
• HIPAA training and compliance with front desk policies.

Responsibilities

• Deliver exceptional customer service with a patient-centered attitude.
• Check in/out scheduled patients and verify registration.
• Update patient insurance, referrals and demographics in EPIC.
• Schedule walk-in and same-day appointments.
• Collect copayments and balances; ensure accurate billing.

Skills

Customer Service

Effective Written Communication

Interpersonal Communication

Team Collaboration

Scheduling

Professional Etiquette

Education

High school diploma

Equivalent education/experience

Tools

EPIC EHR

Job description

Location CREVE COEUR, MO 63141 Scheduled Hours 40

Position Summary

The Patient Billing Services Representative II is the face of our department and often the first impression of Orthopedic Surgery. They are responsible for providing excellent customer service and creating a positive experience for all patients and visitors. This role involves ensuring all check-in and registration is complete and accurate, verifies insurance and referral needs, handles patient inquiries, checks patients out upon completion of their visit and schedules appointments as needed. Works as a team to ensure operations run smoothly in our fast-paced clinics. May require local travel to cover other Orthopedic locations.

Job Description

Primary Duties & Responsibilities

• Deliver exceptional customer service with a positive, patient-centered attitude.
• Check in/Check out scheduled patients.
• Ensure registration is accurate.
• Updates and verifies patient insurance, referrals and demographic information in EPIC as needed.
• Schedule walk-in and same-day appointments.
• Collect copayments, DME payments, Self-pay/Pre-pay and Past Due balances.
• Ensures good faith estimates are entered for self-pay patients in compliance with the No Surprise Billing Act.
• Balances cash drawer and prepare daily deposit.
• Completes required HIPAA training.
• Strictly adheres to HIPAA regulations and all Orthopedic/front desk policies.
• Completes all other University and department yearly training.
• Maintains familiarity with insurance companies and their requirements.
• Collaborate with our Pre-Arrival team to ensure insurance/referral information is obtained and accurate.
• “Scrubbing” or preparing all scheduled appointments for upcoming clinic days.
• Acts as patient liaison requesting additional services for patients as needed.
• Acting as concierge to waiting patients.
• Rounding our waiting rooms ensuring patients are aware of wait times and their needs are met while waiting.
• Tidy waiting area etc.
• Contribute to a culture of teamwork, accountability, and continuous improvement.
• Performs other duties as assigned.

Working Conditions

Job Location/Working Conditions: Normal office environment. Patient care setting.

Physical Effort: Typically sitting at desk or table. Repetitive wrist, hand or finger movement.

Equipment: Office equipment.

Required Qualifications

Education

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses

The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.

Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience

Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years)

Skills

Not Applicable

Driver's License

A driver's license is not required for this position.

Preferred Qualifications

Education

No additional education unless stated elsewhere in the job posting.

Certifications/Professional Licenses

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience

No additional work experience unless stated elsewhere in the job posting.

Skills

Customer Service, Effective Written Communication, Epic EHR, Financial Information, Insurance, Interpersonal Communication, Interpersonal Relationships, Medical Billing and Coding, Medical Insurance Claims, Office Organization, Organizing, Professional Etiquette, Scheduling, Team Collaboration

Grade C06-H Salary Range

$17.89 - $26.35 / Hourly

Questions For frequently asked questions about the application process

Please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

• Personal Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

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Washington University in St. Louis' collective success is significantly attributed to the passion and outstanding efforts of our community.

Our staff, faculty and trainees are committed to excellence and dedicated to carrying out our missions of research, teaching and patient care. WashU prides itself on being a place where people matter, and serious work is done. Our people work together in an inclusive community that celebrates diverse perspectives, collaboration and innovation. We are a community of individuals inspired to work together to develop big ideas and tackle challenging problems. We value the well-being of our people. WashU strives to create a positive employee experience where staff, faculty and trainees thrive, both personally and professionally. Our employees find meaning, connection and vitality in their work and life with a healthy work-life balance and support to learn, grow and make an impact at WashU, the community and the world.

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