Patient Billing/Services Representative II - Orthopedic Surgery

Washington University in St. Louis; Saint Charles (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Metro transit U‑Pass

403(b) Retirement Savings Plan

Job summary

Washington University in St. Louis in Saint Charles, MO seeks a Patient Billing Services Representative II to greet patients and manage registration, billing inquiries, and scheduling in a fast-paced Orthopedic Surgery setting.

The role requires evenings and some Saturdays, with potential local travel to cover other Orthopedic locations. A high school diploma and BLS certification are required, with 3 years in billing or medical office work.

Qualifications

• High school diploma or equivalent.
• Basic Life Support (BLS) certification required within one month of hire.
• 3 years of Billing Systems and/or Third‑Party Claims in a medical office setting.

Responsibilities

• Obtain insurance information and advise on financial assistance options.
• Register new patients and assist with form completion.
• Review schedules for new patients and update as needed.
• Call patients with appointment reminders and collect insurance details.
• Explain billing processes and answer inquiries from patients and payers.
• Assist staff with basic account maintenance and insurance questions.
• Assist with scheduling duties and reminder cards.

Skills

Customer Service

Effective Written Communication

Interpersonal Communication

Team Collaboration

Scheduling

Organization

Professional Etiquette

Interpersonal Relationships

Education

High School Diploma

Tools

Epic EHR

Office Suite

Job description

Position Summary

The Patient Billing Services Representative II is the face of our department and often the first impression of Orthopedic Surgery. They are responsible for providing excellent customer service and creating a positive experience for all patients and visitors. This role involves ensuring all check‑in and registration is complete and accurate, verifies insurance and referral needs, handles patient inquiries, checks patients out upon completion of their visit and schedules appointments as needed. Works as a team to ensure operations run smoothly in our fast‑paced clinics.

This position requires evenings and some Saturday hours. May require local travel to cover other Orthopedic locations.

Location

SAINT CHARLES, MO 63303

Scheduled Hours

40

Job Description

Primary Duties & Responsibilities

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Registers all new patients and assists with form completion.
• Reviews schedule for new patients and makes updates when necessary.
• Calls patients with appointment time reminders; obtains insurance information and referral forms.
• Explains billing process to patients; answers incoming inquiries from patients and third‑party payers.
• Explains billing process to other staff; assists with basic account maintenance activities.
• Assists patients with insurance questions regarding the billing process.
• Assists staff with sending out reminder cards and other scheduling duties.
• Performs other duties as assigned.

Working Conditions

• Normal office environment.
• Patient care setting.

Physical Effort

• Typically sitting at desk or table.
• Repetitive wrist, hand or finger movement.

Equipment

• Office equipment.

Education

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications / Professional Licenses

Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience

Billing Systems And Third‑Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years)

Skills

Not Applicable

Driver's License

A driver's license is not required for this position.

More About This Job

• Basic Life Support certification must be obtained within one month of hire date.
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Preferred Qualifications

No additional education unless stated elsewhere in the job posting.

No additional certification/professional licenses unless stated elsewhere in the job posting.

No additional work experience unless stated elsewhere in the job posting.

Customer Service, Effective Written Communication, Epic EHR, Financial Information, Insurance, Interpersonal Communication, Interpersonal Relationships, Medical Billing and Coding, Medical Insurance Claims, Office Organization, Organizing, Professional Etiquette, Scheduling, Team Collaboration

Grade

C06-H

Salary Range

$17.89 - $26.35 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre‑employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U‑Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate‑level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.