Patient Billing Representative

Actalent; United States; Híbrido; USD 34.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

PTO / Vacation / Sick Leave

Descripción de la vacante

Actalent in Westwood, MA is seeking a patient billing representative to handle high volumes of inquiries, coordinate with insurers, and ensure accurate billing while upholding HIPAA standards.

The role supports a hybrid work environment, with one onsite day per week after training, and offers a contract-to-hire path. Pay ranges from $25.00–$27.00 per hour, depending on qualifications and location.

Formación

• 1+ year of EPIC experience.
• Experience working in a multi-specialty ambulatory clinic.
• Ability to communicate effectively with insurance companies and understand the claims process.

Responsabilidades

• Respond to a high volume of patient inquiries via phone, mail, and electronic messaging regarding billing and account-related issues.
• Research and resolve patient billing inquiries by liaising with insurance companies, third-party payers, and other external contacts.
• Collect outstanding balances and update patient demographic and insurance information during patient interactions.
• Verify insurance eligibility using payer websites, available technologies, and direct communication with insurance companies.
• Understand hospital and professional billing practices, including reading and interpreting EOBs, billing commercial and government payers, resolving claim denials, and assisting patients with COB.

Conocimientos

EPIC experience

Ambulatory clinic experience

Insurance communications

Educación

High School Diploma

Descripción del empleo

Job Description

We are seeking a detail-oriented and efficient patient billing representative to manage patient inquiries and billing issues. You will play a vital role in ensuring seamless communication between patients, insurance companies, and healthcare providers, while maintaining the confidentiality and integrity of patient information.

Responsibilities

• Respond to a high volume of patient inquiries via phone, mail, and electronic messaging regarding billing and account-related issues.
• Research and resolve patient billing inquiries by liaising with insurance companies, third-party payers, and other external contacts. Communicate findings accurately to patients and guarantors.
• Collect outstanding balances and update patient demographic and insurance information during patient interactions.
• Verify insurance eligibility using payer websites, available technologies, and direct communication with insurance companies.
• Understand hospital and professional billing practices, including reading and interpreting Explanation of Benefits (EOBs), billing commercial and government payers, resolving claim denials, and assisting patients with coordination of benefits (COB) and other insurance-related issues.
• Respond to complex patient and guarantor concerns, including payer denials, coding questions, secondary billing, coordination of benefits, and verification of copays, coinsurance, and deductibles.
• Review Primary Care Provider (PCP) and self-pay exception reports and resolve outstanding issues.
• Identify recurring billing trends or issues and communicate findings to leadership while assisting with process improvement efforts.
• Maintain accurate, timely, and complete documentation in accordance with departmental procedures and hospital policies.
• Protect the confidentiality and integrity of patient information by following HIPAA regulations and privacy standards.

Essential Skills

• 1+ year of EPIC experience
• Experience working in a multi-specialty ambulatory clinic
• Ability to communicate effectively with insurance companies and understand the claims process

Additional Skills & Qualifications

• High School Diploma required
• 3-5 years of relevant experience

Work Environment

This position offers a hybrid work environment with one day per week onsite after completing a few weeks of training. The office is located at 101 Station Drive, Westwood, MA, with free parking available onsite and shuttle service from the MBTA commuter rail station. This role provides a potential for conversion.

Job Type & Location

This is a Contract to Hire position based out of Westwood, MA.

Pay and Benefits

The pay range for this position is $25.00 - $27.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms.
If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Westwood,MA.

Application Deadline

This position is anticipated to close on Oct 19, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications withoutregard to race, sex, age, color, religion, national origin, veteran status, disability,sexual orientation, gender identity, genetic information or any characteristic protectedby law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability,please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in thecity and county of San Francisco, we will consider for employment qualified applicantswith arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as acondition of employment or continued employment. An employer who violates this lawshall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process,including sourcing, screening, and evaluating candidates. AI helps assess applicationsand qualifications, but final decisions are made by our hiring team. By applying, youacknowledge and agree that your application may be reviewed using AI tools.