Patient Billing Representative

Actalent; United States; Hybrid; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Paid time off

Job summary

Actalent in Westwood, MA seeks a detail-oriented patient billing representative to manage inquiries and billing issues, coordinating with patients, insurers, and providers while upholding HIPAA and privacy standards.

The role covers responding to high-volume inquiries, verifying eligibility, reading EOBs, handling denials, and ensuring accurate documentation in a hybrid office setting at 101 Station Drive with potential for conversion.

Qualifications

• 1+ year of EPIC experience.
• Experience working in a multi-specialty ambulatory clinic.
• Ability to communicate effectively with insurance companies and understand the claims process.

Responsibilities

• Respond to patient inquiries via phone, mail, and electronic messaging regarding billing and accounts.
• Research and resolve billing inquiries with insurers and third-party payers.
• Collect outstanding balances and update patient demographics and insurance data.
• Verify insurance eligibility using payer websites and direct contacts.

Skills

EPIC experience

Healthcare billing

Communication with insurance companies

Ambulatory clinic experience

Education

High School Diploma

Job description

Job Description

We are seeking a detail-oriented and efficient patient billing representative to manage patient inquiries and billing issues. You will play a vital role in ensuring seamless communication between patients, insurance companies, and healthcare providers, while maintaining the confidentiality and integrity of patient information.

Responsibilities

• Respond to a high volume of patient inquiries via phone, mail, and electronic messaging regarding billing and account-related issues.
• Research and resolve patient billing inquiries by liaising with insurance companies, third-party payers, and other external contacts. Communicate findings accurately to patients and guarantors.
• Collect outstanding balances and update patient demographic and insurance information during patient interactions.
• Verify insurance eligibility using payer websites, available technologies, and direct communication with insurance companies.
• Understand hospital and professional billing practices, including reading and interpreting Explanation of Benefits (EOBs), billing commercial and government payers, resolving claim denials, and assisting patients with coordination of benefits (COB) and other insurance-related issues.
• Respond to complex patient and guarantor concerns, including payer denials, coding questions, secondary billing, coordination of benefits, and verification of copays, coinsurance, and deductibles.
• Review Primary Care Provider (PCP) and self-pay exception reports and resolve outstanding issues.
• Identify recurring billing trends or issues and communicate findings to leadership while assisting with process improvement efforts.
• Maintain accurate, timely, and complete documentation in accordance with departmental procedures and hospital policies.
• Protect the confidentiality and integrity of patient information by following HIPAA regulations and privacy standards.

Essential Skills

• 1+ year of EPIC experience
• Experience working in a multi-specialty ambulatory clinic
• Ability to communicate effectively with insurance companies and understand the claims process

Additional Skills & Qualifications

• High School Diploma required
• 3-5 years of relevant experience

Work Environment

This position offers a hybrid work environment with one day per week onsite after completing a few weeks of training. The office is located at 101 Station Drive, Westwood, MA, with free parking available onsite and shuttle service from the MBTA commuter rail station. This role provides a potential for conversion.

Job Type & Location

This is a Contract position based out of Westwood, MA.

Pay and Benefits

The pay range for this position is $25.00 - $27.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 3, 2026.

Workplace Type

This is a hybrid position in Westwood,MA.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

Equal Opportunity Employer

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Accommodations

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.