Medical Authorizations Representative

Reno Orthopedic Center; Reno (NV); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Extended sick leave

EAP

Disability Insurance

Life Insurance

Health & fitness program

Coffee shop onsite

Job summary

Reno Orthopedic Center in Reno, NV is seeking a Medical Authorization Specialist to verify health insurance benefits and secure approvals for orthopedic procedures, ensuring a smooth patient journey from pre-authorization through treatment.

You will collaborate with insurance companies and hospital staff, accurately enter authorization details in the electronic medical record, and communicate with patients when approvals are not readily available, supporting a patient-first experience.

Qualifications

• High School diploma or GED.
• Customer service principles and practices.
• Experience using computer systems and typing to enter data.

Responsibilities

• Obtain authorizations from patients’ health insurance companies prior to treatment, including for surgeries, procedures, injections, referrals, durable medical equipment, imaging, etc;;
• Interact with health insurance companies, various hospital departments and physician offices to effectively obtain authorizations for the next step in the treatment plan in a patient focused manner;
• Input information in patient’s electronic medical records accurately for each authorization obtained;
• Collaborate with other members of the patient care team to ensure our quality patient care expectations are met;
• Communicate with patient to confirm insurance information when authorization cannot be obtained

Skills

Customer service

Data entry

Medical terminology

Education

High School diploma or GED

Tools

Electronic Medical Records (EMR)

Job description

Reno Orthopedic Center wants you to join the team as a Medical Authorization Specialist! We are seeking an enthusiastic and dedicated team member to confirm health insurance benefits and obtain necessary approvals for orthopedic procedures, supporting both clinical efficiency and a positive patient journey at our Main location - 555 N. Arlington.

Who are we?

At Reno Orthopedic Center (ROC), every action is driven by our employee expectations:

• We lead with a patient-first mindset, ensuring every decision is made in the best interest of those we serve.
• We believe in the power of assuming good intent, fostering a culture of respect, optimism, and compassion, where teammates lift each other up.
• Here, you're encouraged to own your success — we support your growth, celebrate your contributions, and empower you to take initiative.
• Continuous learning is part of who we are; we strive for constant improvement in everything from clinical innovation to personal development.
• We value kindness as a core strength — it's how we treat our patients, our colleagues, and our community.
• Most importantly, we encourage every team member to be an advocate — for patients, for progress, and for doing what’s right.

What sets us apart?

Reno Orthopedic Center (ROC) is physician-owned, meaning decisions are made by those who understand patient care firsthand — and every team member’s voice matters. We offer a fully integrated musculoskeletal health campus with on-site surgery, advanced imaging, therapy, urgent care, and specialty services like bone health and orthopedic oncology. With continuous growth and investment in new facilities and technology, ROC provides a forward-thinking environment built to support both exceptional patient care and your professional development. We’ve been the trusted name in musculoskeletal health across Northern Nevada for over 60 years — and we’re still growing!

What would you do in this role?

• Obtain authorizations from patients’ health insurance companies prior to treatment, including for surgeries, procedures, injections, referrals, durable medical equipment, imaging, etc;;
• Interact with health insurance companies, various hospital departments and physician offices to effectively obtain authorizations for the next step in the treatment plan in a patient focused manner;
• Input information in patient’s electronic medical records accurately for each authorization obtained;
• Collaborate with other members of the patient care team to ensure our quality patient care expectations are met;
• Communicate with patient to confirm insurance information when authorization cannot be obtained

Requirements

Certifications/Education

• High School diploma or GED;

Knowledge of:

• Customer service principles and practices;

Experience:

• Using computer systems and applications, including entering data and typing;
• Six (6) months of experience working in a medical office environment to gain an understanding of medical terminology

Preferred Qualifications - How can you set yourself apart from other applicants?

• Good knowledge of medical insurance and medical procedure authorizations

Benefits

At Reno Orthopedic Center (ROC), we believe that exceptional patient care starts with taking care of our people. We prioritize work-life balance by fostering a supportive, team-oriented environment where workloads are managed realistically, schedules are respected, and personal well-being is valued.

Why chose ROC? Full time benefits include:

• Medical, dental, vision insurance
• Discounted orthopedic care at ROC
• Paid time off and holiday pay
• Extended sick leave
• 401(k) plan contributions with no match required
• EAP, disability and life insurance
• Health and fitness program
• Coffee shop onsite (main location)

Come build your career with a team that’s committed to innovation, community, and compassion in orthopedic care. Whether you’re a seasoned specialist or just starting your journey, you’ll find purpose, impact, and growth at Reno Orthopedic Center.