Patient Billing & Insurance Follow-Up Specialist

Kernodle Clinic; Burlington (NC); On-site; USD 25,000 - 39,000; Full time

Job summary

Kernodle Clinic in Burlington, NC seeks a detail-oriented Full-Time Insurance Follow Up Specialist to join our Patient Accounting team. You will ensure timely filing and accurate follow-up on outstanding claims to maximize reimbursement and reduce accounts receivable.

The ideal candidate understands healthcare billing, insurance processes, and communicates clearly with insurers and patients. Experience with denial management and appeals is preferred; EPIC familiarity is a plus.

Qualifications

• Minimum of two years of medical billing and insurance follow-up experience.
• Knowledge of Medicare, Medicaid and commercial payers.
• Familiarity with EPIC.
• Strong analytical, organizational and communication skills.
• Ability to work independently and manage time effectively.

Responsibilities

• Review and analyze outstanding insurance claims and follow up.
• Contact insurance companies via phone, email or online portals to resolve issues and secure payment.
• Investigate and resolve denied claims by submitting appeals or corrected claims as needed.
• Document all follow-up activities and communications in the patient accounting system.
• Collaborate with coding and registration teams to resolve discrepancies or missing information.
• Explain Clinic policies and procedures including billing and insurance filing procedures to patients.
• Meet departmental productivity and quality standards.

Skills

Customer service

Denial management

Communication skills

Multitasking

CPT/ICD-10/HCPCS

EPIC familiarity

Computer proficiency

Education

High school diploma or equivalent

Tools

EPIC

Job description

Kernodle Clinic in Burlington, NC seeks a detail-oriented Full-Time Insurance Follow Up Specialist to join our Patient Accounting team. You will ensure timely filing and accurate follow-up on outstanding claims to maximize reimbursement and reduce accounts receivable.

The ideal candidate understands healthcare billing, insurance processes, and communicates clearly with insurers and patients. Experience with denial management and appeals is preferred; EPIC familiarity is a plus.