Prior Authorization Specialist – Healthcare (Mon-Fri)

Kernodle; Burlington (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Kernodle Clinic in Burlington, NC is seeking a full-time Insurance Prior Authorization specialist to join our multi-specialty team. The role focuses on accurate patient information handling and providing professional customer service within the Prior Authorization Department.

Candidates should have a high school diploma or GED, strong computer skills, and excellent communication abilities. EPIC experience is a plus but not required; schedule is Monday through Friday, 8:00–5:00.

Qualifications

• Must have a high school degree or equivalent GED.
• Must possess and demonstrate strong customer service skills.
• Must have strong computer skills.
• EPIC experience a plus but not required.

Responsibilities

• Accountable for physician/consumer relations and customer service activities.
• Communicates and responds to customer needs in a professional, positive manner building credibility and rapport with all contacts.
• Maintains customer focus in stressful situations and exercises respect and patient confidentiality at all times.
• Demonstrates professional telephone technique with strong focus on communication style and knowledge of Duke Medicine to include its partners and affiliates.
• Participates in the training of new employees.
• Utilizes the computer systems Maestro Care (Epic), DHIS and eCentaurus according to departmental protocols to include accurate data entry and retrieval of information for reporting purposes.

Skills

Customer service

Computer skills

Strong communication

Education

High school diploma or GED

Tools

EPIC

Job description

Kernodle Clinic in Burlington, NC is seeking a full-time Insurance Prior Authorization specialist to join our multi-specialty team. The role focuses on accurate patient information handling and providing professional customer service within the Prior Authorization Department.

Candidates should have a high school diploma or GED, strong computer skills, and excellent communication abilities. EPIC experience is a plus but not required; schedule is Monday through Friday, 8:00–5:00.