Patient Billing & Collections Specialist

Tahoe Forest Health System; Truckee (CA); On-site; USD 39,000 - 44,000; Full time

Job summary

Tahoe Forest Health System is seeking a Customer Service Billing Agent in Truckee, CA. You will handle inbound/outbound calls, assist patients with questions about billing, insurance, and MyChart, and apply payments to accounts.

The role requires strong communication, proficiency with Microsoft Access, and the ability to document interactions in EMR. This on-site position includes standard benefits and DOE pay.

Qualifications

• Strong aptitude with Microsoft Access.
• Must have strong communication skills.
• Bilingual candidates preferred.

Responsibilities

• Complies with established policies and safety standards.
• Completes calls to collect payments or set up payment arrangements.
• Communicates with staff, physicians, patients, and insurers.
• Documents all patient interactions into EMR.
• Sets up patient accounts on payment plans and sends notices.
• Creates financial estimates for prospective patients.
• Performs quality checks and uses interpreters as needed.

Skills

Customer service

Communication

Bilingual candidates

Education

Associate's Degree or equivalent from two-year college or technical school or 6 months to 1 year relevant experience

Tools

Microsoft Access

Job description

Tahoe Forest Health System is seeking a Customer Service Billing Agent in Truckee, CA. You will handle inbound/outbound calls, assist patients with questions about billing, insurance, and MyChart, and apply payments to accounts.

The role requires strong communication, proficiency with Microsoft Access, and the ability to document interactions in EMR. This on-site position includes standard benefits and DOE pay.