Patient Billing & Collections Advocate

Socket.dev; Oklahoma; On-site; USD 36,000 - 54,000; Full time

Job summary

Socket.dev is seeking a Patient Account Resolution Specialist in Oklahoma City to resolve outstanding patient balances and support the organization's self-pay accounts receivable portfolio.

You will contact patients, establish payment arrangements, answer billing questions, and provide compassionate service while ensuring confidentiality and compliance with HIPAA. Office-based role with standard day shift and teamwork with Billing team.

Qualifications

• High school diploma or GED required.
• 1–2 years of customer service, collections, billing, or office experience preferred.
• Experience in a medical office or patient collections is a plus.
• Bilingual English/Spanish is a plus.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook).
• Epic or other EMR experience is desirable.

Responsibilities

• Contact patients regarding delinquent balances via telephone and approved communication methods.
• Collect outstanding balances and establish payment arrangements per policy.
• Negotiate and set up patient payment plans within guidelines.
• Monitor active payment plans with monthly follow-up for compliance.
• Send statements, notices, and correspondence about balances.
• Review accounts to determine appropriate collection actions to improve AR performance.
• Maintain documentation of collection activities and communications.
• Work AR queues to support collection and resolution efforts.
• Respond to patient billing inquiries and explain balances, options, and information.
• Assist patients in understanding financial responsibilities and payment solutions.
• Resolve routine account concerns with professionalism and confidentiality.
• Assist front desk with billing inquiries and questions.
• Obtain updated patient demographics and contact information when necessary.
• Initiate and respond to billing inquiries and requests for information.
• Process write-offs, adjustments, refunds, and account corrections.
• Prepare itemized billing statements and supporting documentation.
• Process medical records requests related to payer or patient inquiries.
• Collaborate with Billing Leads/Managers and Revenue Cycle leadership to prioritize collection efforts.
• Participate in team meetings and training; support special projects.
• Communicate account concerns, trends, and process improvements to leadership.
• Maintain compliance with Medicare, Medicaid, HIPAA regulations and PHI handling.
• Meet productivity goals and demonstrate initiative in reimbursement improvements.

Skills

Verbal communication

Attention to detail

Multitasking and prioritization

Data entry

Customer service

Bilingual English/Spanish

Education

High School diploma or GED

Tools

Microsoft Office

Epic EMR

Job description

Socket.dev is seeking a Patient Account Resolution Specialist in Oklahoma City to resolve outstanding patient balances and support the organization's self-pay accounts receivable portfolio.

You will contact patients, establish payment arrangements, answer billing questions, and provide compassionate service while ensuring confidentiality and compliance with HIPAA. Office-based role with standard day shift and teamwork with Billing team.