Patient Billing & Care Specialist

MedStar Health; Columbia (MD); On-site; USD 28,000 - 50,000; Full time

Job summary

MedStar Health is seeking a Customer Care Specialist for the Customer Service Call Center, focusing on patient billing. Knowledge of medical billing and strong customer service are essential to resolve inquiries and educate patients, improving the billing experience.

Schedule: Monday-Friday, 9:30 AM-6:00 PM. The role involves handling calls, emails, and coordinating with internal resources to ensure accurate billing and timely resolutions for patients and guarantors.

Qualifications

• Medical billing knowledge and customer service experience are essential.
• Experience in patient accounting or related healthcare field is required.
• Strong communication and problem-solving skills are necessary.

Responsibilities

• Advocates for patients, resolves inquiries via phone, mail, fax and email.
• Uses MedStar billing systems to assist customers with billing and payments.

Skills

Medical billing knowledge

Customer service

Education

High School Diploma or GED

Associate or Bachelor’s degree preferred

Job description

MedStar Health is seeking a Customer Care Specialist for the Customer Service Call Center, focusing on patient billing. Knowledge of medical billing and strong customer service are essential to resolve inquiries and educate patients, improving the billing experience.

Schedule: Monday-Friday, 9:30 AM-6:00 PM. The role involves handling calls, emails, and coordinating with internal resources to ensure accurate billing and timely resolutions for patients and guarantors.