PATIENT ACCOUNT SPECIALIST - SCH BUSINESS OFFICE

Scrmc; Northern (KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

South Central Regional Medical Center is seeking a Patient Account Specialist to support the Billing Business Office. In this role you will focus on self-pay account follow-up, posting payments, adjustments, and refunds, with an emphasis on accurate account management and timely processing to ensure a positive patient experience.

You will research and resolve discrepancies, handle returned mail, maintain detailed documentation, coordinate with internal departments to resolve issues, and uphold

Qualifications

• Strong customer service and communication skills.
• Ability to work independently and manage priorities.
• Proficient with basic computer systems and billing software.
• Commitment to confidentiality and HIPAA compliance.

Responsibilities

• Handle self-pay account follow-up and patient inquiries.
• Post payments, adjustments, and refunds accurately.
• Maintain documentation of account activity and balance verifications.
• Research and resolve account discrepancies; coordinate with departments.

Skills

Customer service

Communication skills

Attention to detail

Confidentiality

Computer skills

Education

High school diploma or equivalent

Associate or bachelor’s degree in related field preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

PATIENT ACCOUNT SPECIALIST - SCH BUSINESS OFFICE

Full Time Admin Support Worker Laurel, MS, US

Department:

Business Office

Full Time/PRN:

Full Time

Job Summary

The Patient Account Specialist is responsible for providing exceptional customer service and support within the Billing Business Office. This role focuses on self-pay account follow-up, payment posting, account resolution, and Single Billing Office functions to ensure accurate account management, timely payment processing, and positive patient experiences.

Assist patients with billing questions and account concerns; Process and post payments, adjustments, and refunds accurately; Maintain detailed documentation of account activity; Perform SBO functions including account review and balance verification; Research and resolve account discrepancies; Work returned mail and update account information; Coordinate with internal departments to resolve issues; Ensure compliance with billing regulations and HIPAA; Maintain productivity and quality standards; Assist with special projects and additional duties as assigned.

Knowledge, Skills & Abilities

Strong customer service and communication skills; Ability to communicate clearly and professionally; Ability to work independently and manage priorities; Strong attention to detail; Proficient computer skills; Ability to maintain confidentiality of sensitive information.

Minimum Qualifications

High school diploma or equivalent; Associate or bachelor’s degree in related field preferred; Previous experience in medical billing, collections, or healthcare finance strongly preferred.

All candidates must be able to perform the essential functions of this position. The American with Disabilities Act (ADA) requires that reasonable accommodations be made for qualified individuals to help perform the essential functions of the position.

South Central Regional Medical Center is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender, national origin, age, disability, or genetic information.

All candidates must be able to perform the essential functions of this position. The American with Disabilities Act (ADA) requires that reasonable accommodations be made for qualified individuals to help perform the essential functions of the position.

South Central Regional Medical Center is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender, national origin, age, disability, or genetic information.