Patient Billing & Accounts Ops Supervisor

Guidehouse; Birmingham (AL); On-site; USD 65,000 - 85,000; Full time

Job summary

Guidehouse in Birmingham, AL seeks a Patient Account Supervisor to oversee the Special Self-Pay team within the revenue cycle. You will supervise mail processing, patient billing inquiries, and account resolution, ensuring regulatory compliance and high service levels.

Qualifications include 5+ years in patient relations, billing or related roles, with 2+ years in people management. EPIC experience and familiarity with EHR systems are preferred. This is an onsite role.

Qualifications

• Bachelor's degree OR HS Diploma/GED with 5+ years of relevant healthcare support experience (Patient Relations, Patient Access, Medical Billing, Collections, or Customer Service).
• Minimum 2+ years of people management experience (scheduling, performance reviews, training or coaching).
• Experience in medical billing, patient access, or revenue cycle environments preferred.

Responsibilities

• Oversee daily mail processing and patient account support functions within revenue cycle.
• Lead and coach staff; monitor workflows to ensure timely processing and resolution of mail and patient accounts.
• Establish work priorities, assign responsibilities, and adjust staffing to meet demand.
• Develop and implement process improvements to increase efficiency, quality, and patient satisfaction.
• Monitor productivity and provide feedback; conduct monthly staff performance reviews and support improvement plans.
• Serve as escalation resource for complex patient concerns, disputes, and service recovery.

Skills

Team leadership

Patient relations

Medical billing

Communication

Process improvement

Regulatory compliance

Education

Bachelor's Degree

HS Diploma or GED

Tools

EPIC

Billing software

EHR systems

Job description

Guidehouse in Birmingham, AL seeks a Patient Account Supervisor to oversee the Special Self-Pay team within the revenue cycle. You will supervise mail processing, patient billing inquiries, and account resolution, ensuring regulatory compliance and high service levels.

Qualifications include 5+ years in patient relations, billing or related roles, with 2+ years in people management. EPIC experience and familiarity with EHR systems are preferred. This is an onsite role.