Patient Biller

AdvancedHEALTH; Goodlettsville (TN); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K with company contributions

Paid time off (PTO)

Job summary

AdvancedHEALTH in Goodlettsville, TN is offering a position for a Patient Biller responsible for handling patient inquiries and billing questions. The role requires strong organizational skills and proficiency in medical billing and coding practices.

We promote a positive work environment with benefits that include medical, dental, vision insurance, and a generous 401K plan. Candidates should have excellent phone skills, attention to detail, and the ability to work independently.

Qualifications

• 1-3 years’ experience in medical billing preferred.
• Ability to multitask effectively.
• Strong understanding of HIPAA and OSHA regulations.

Responsibilities

• Answer incoming patients and provider phone calls professionally.
• Respond to billing-related questions regarding charges and payments.
• Document all patient interactions in the billing system.
• Verify patient insurance and demographic information as needed.

Skills

Ability to handle high call volumes

Proficiency in electronic health records (EHR)

Organizational skills

Medical billing and coding knowledge

Strong analytical skills

Microsoft Office proficiency

Interpersonal skills

Attention to detail

Education

High School or Equivalent

Job description

It’s your choice, choose AdvancedHEALTH. AdvancedHEALTH specializes in medical billing services, accounts receivable, and information management for medical practices. Join our growing team. We promote a fun and friendly work environment. We encourage work/life balance, and we offer competitive wages and benefits.

The Patient Biller

is responsible for answering calls and fielding billing questions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answer incoming patients and provider phone calls in a professional and courteous manner
• Respond to billing‑related questions, including charges, payments, insurance coverage, and account balances
• Document all patient interactions and updates in the billing system
• Assist patients with payment options, account resolutions, and billing discrepancies
• Verify patient insurance and demographic information as needed
• Follow up on outstanding inquiries and unresolved billing issues
• Maintain compliance with HIPAA and patient confidentiality standards
• Collaborate with internal departments (coding, insurance, clinical staff) to resolve billing concerns
• Meet quality, productivity, and customer service standards
• Ensure accuracy in processing payments, updating records, and handling insurance information
• Other duties may be assigned

QUALIFICATIONS

KNOWLEDGE, SKILLS, ABILITIES

• Ability to handle high call volumes and multitask effectively
• Proficiency in computer systems and electronic health records (EHR)
• Detail‑oriented with strong organizational skills
• Strong knowledge of medical billing and coding practices
• Familiarity with ICD‑10, CPT, HCPCS
• Strong insurance knowledge
• Must demonstrate strong analytical skills and proficiency with Microsoft Office products
• Must have strong critical thinking skills
• Maintains effectiveness when experiencing major changes in work tasks or the work environment
• Ability to work independently without close supervision
• Ability to exercise judgement and make decisions
• Ability to perform in a high‑productivity, fast‑paced environment
• Interpersonal skills and conflict resolution
• Attention to detail
• Excellent phone and computer skills
• Ability to maintain sensitive information in confidence
• Ability to meet deadlines and prioritize responsibilities
• Ability to train staff and write protocols and training materials
• Strong ability to uphold organizational values, work with integrity and ethically, inspire the trust of others, and treat people with respect
• Strong HIPAA and OSHA knowledge

EDUCATION / EXPERIENCE

• High School or Equivalent
• Minimum of 1‑3 years’ experience in medical billing preferred

WE OFFER

• Medical insurance, dental, and vision
• Health Savings Account
• Flex Spending for child care
• Paid life insurance of $50,000
• Paid long‑term disability insurance
• Voluntary life insurance
• Voluntary short‑term disability
• Many Aflac policies: accident, hospital, critical illness, identity theft, legal plan
• 401K – very generous plan… the company contributes even if you do not
• PTO (paid time off) – generous plan