Patient Benefits Advocate | Financial Counseling & Support

US Oncology Network-wide Career Opportunities; Arlington Heights (IL); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

401K

Medical

Dental

Vision

HSA

Perks Program

Job summary

Illinois Cancer Specialists in Arlington Heights, IL are seeking a Patient Benefits Representative. This full-time role educates patients about insurance coverage, verifies eligibility, and supports payment plans under HIPAA guidelines.

You will register patients, collect payments, coordinate with billing and payers, and help patients access financial assistance programs. The ideal candidate has strong Excel/Word skills, excellent communication, and at least three years in patient benefits or

Qualifications

• High school diploma or equivalent required.
• Minimum of three years in patient benefits, insurance verification, or related role.
• Proficiency with computers and Microsoft Office (Word and Excel).
• Knowledge of medical terminology and insurance terminology; HIPAA compliance.
• Ability to communicate clearly with patients, families, and staff.

Responsibilities

• Verify insurance and eligibility information and obtain required authorizations.
• Register patients and maintain accurate records.
• Educate patients on benefits, copays, and financial responsibilities.
• Assess patients' ability to meet treatment expenses; discuss payment options.
• Identify potential coverage gaps and assist applications for financial assistance programs.
• Collect copays, deductibles, and other payments; process deposits as needed.
• Review claims, reimbursements, and ensure correct information is used for billing.
• Coordinate with billing, providers, payers, and office staff to resolve issues.
• Maintain confidentiality of patient information and HIPAA compliance.

Skills

Communication skills

Attention to detail

Customer service

Financial counseling

Education

High school diploma or equivalent

Tools

Microsoft Office (Word & Excel)

Job description

Illinois Cancer Specialists in Arlington Heights, IL are seeking a Patient Benefits Representative. This full-time role educates patients about insurance coverage, verifies eligibility, and supports payment plans under HIPAA guidelines.

You will register patients, collect payments, coordinate with billing and payers, and help patients access financial assistance programs. The ideal candidate has strong Excel/Word skills, excellent communication, and at least three years in patient benefits or