Patient Benefit Advisor (SEIU), Full Time, Day Shift

Adventist Health; San Luis Obispo (CA); On-site; USD 34,000 - 46,000; Full time

Job summary

Adventist Health Sierra Vista is seeking a patient financial liaison responsible for verifying insurance, reviewing benefits, and collecting patient liabilities. The role emphasizes delivering a courteous, compassionate patient experience while securing accounts for discharge.

Preferred candidates have high school education or equivalent, with additional technical training or a related degree, and hospital billing experience. The position includes full-time hours and comprehensive benefits.

Qualifications

• High School Education/GED or equivalent preferred.
• Associate's/Technical Degree or equivalent combination of education/related experience preferred.
• Hospital/medical business office experience with insurance procedures and patient interaction preferred.

Responsibilities

• Educates patients on benefits and programmes, collects demographic and insurance information, and determines patient liability.
• Ensures accounts are financially secured prior to discharge through insurance verification and collection of patient responsibility.
• Notifies payers and assists in initiating authorization as needed; answers questions from patients and insurers about accounts.
• Performs other related duties as assigned.

Skills

Insurance procedures

Patient interaction

Healthcare billing

Education

High School/GED

Associate/Technical Degree

Job description

Nestled on the Central California Coast, Adventist Health Sierra Vista has been providing care to our community since 1959. Our 162-bed acute-care facility includes a Level III Neonatal Intensive Care Unit and county designated trauma centre. San Luis Obispo offers the excitement of a lively community while being a fifteen-minute drive from the serenity of Avila Beach, known for its natural hot springs, and Pismo Beach, known for its sand dunes and eucalyptus trees. Featuring a charming downtown, comfortable coastal weather, idyllic views, and an active lifestyle, San Luis Obispo offers much to be had.

Job Summary

Ensures all services are financially secure. Provides accurate and timely insurance verification, benefit review and determination of patient financial liability. Collects patient financial liability. Educates patients on available payment options and internal/external assistance programmes. Provides assistance in initiation of insurance authorization and notification to insurance companies of patient admissions within required time limits. Creates a positive patient experience by always being polite, compassionate and professional. This position is represented by SEIU.

Job Requirements

• High School Education/GED or equivalent: Preferred
• Associate's/Technical Degree or equivalent combination of education/related experience: Preferred
• Hospital/medical business office experience with insurance procedures and patient interaction: Preferred

Essential Functions

• Educates patients on benefits and programmes. Collects demographic and insurance information from patients, collects expected patient responsibility or makes arrangements for the collection of that amount, and financially secures the account. Determines accounts that may be eligible for government assistance programmes or hospital charity care.
• Works with patients to ensure encounters are financially secured prior to time of discharge. This includes insurance verification and collection of patient financial liability. It also may include notification to payer of admission and/or assistance in initiating authorization.
• Responds to questions from patients, insurers and other appropriate parties pertaining to an account. Educates patients on available external assistance programmes as well as hospital charity/discount programme.
• Performs other job-related duties as assigned.

Organizational Requirements

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

JOB INFO

Job Identification: 70856

Job Category: Associate

Posting Date: 2026-10-20T16:05:59+00:00

Locations: San Luis Obispo, CA, United States

Assignment Category: Full-time regular

Pay Range: The estimated base pay for this position is $25.00 to $33.62. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits programme is available for qualifying positions. Please contact our Talent Acquisition team for more information.

Hiring Department: RevCycle - Patient Access

Shift Length: 8 Hours