Benefit Navigator (Onsite, AHPL)

Adventist Health Portland; Portland (OR); On-site; USD 26,000 - 39,000; Full time

Job summary

Adventist Health Portland is seeking a Specialist in Portland, OR to serve as the SME for insurance questions, manage patient responsibility estimates and POS collections, and assist with financial assistance applications.

You will partner with Medicaid eligibility vendor, educate patients on benefits and payment options, and provide cross coverage to ensure accurate statements and responsive service, contributing to timely cash flow.

Qualifications

• High School Education/GED or equivalent is required.
• Associate’s/Technical Degree or equivalent combination is preferred.
• Five years’ patient access experience is preferred.

Responsibilities

• Performs benefit reviews and determines patient financial liability including charity eligibility.
• Collects patient responsibility and arranges payment plans.
• Enters and explains insurance benefits and EOBs to patients.
• Coordinates with Medicaid eligibility vendor and care management when applicable.
• Provides cross coverage to other patient access sites.

Skills

Customer service

Communication

Education

High School Diploma or GED

Associate's/Technical Degree (preferred)

Job description

Job Description

Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus - a rejuvenating place for associates systemwide to collaborate, innovate and connect.

Job Description

Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus - a rejuvenating place for associates systemwide to collaborate, innovate and connect. Whether virtual or on campus, Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed to promote well-being and inspire your best work.

Job Summary

Serves as the subject matter expert (SME) for insurance questions from associates, ancillary depts, and/or patients. Manages patient responsibility estimates and POS collections. Assists with financial assistance application completion, submission and approval. Partners with Medicaid eligibility vendor. Collects and/or creates cash deposits and provides change to departments. Acts as the point of contact for patient questions regarding insurance explanation of benefits, payments, and itemized statements. Provides cross coverage to patient access departments including other sites.

Job Requirements

• High School Education/GED or equivalent: Required
• Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
• Five years’ patient access experience: Preferred

Essential Functions

• Completes accurate and timely benefit review and determination of patient financial liability including eligibility for charity care.
• Collects expected patient responsibility or makes payment arrangements to collect that amount. May be responsible for reviewing and processing of financial assistance applications. Works collaboratively with care management department.
• Educates patient on insurance benefits, available payment options, and internal/external assistance programs including providing Medicaid and/or financial assistance application. Assist patients with EOB explanations and other insurance/account questions.
• Collaborates with financial counseling stakeholder if patient is eligible for government assistance programs or hospital charity care.
• Provides cross coverage and training, when needed, for other team members.
• Performs other job-related duties as assigned.

Organizational Requirements

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

About Us

Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God’s love by inspiring health, wholeness and hope.

JOB INFO

Job Identification : 60577

Job Category : Specialist

Posting Date : 2026-09-01T23:43:07+00:00

Job Shift : Day Shift

Locations :

Portland, OR, United States

Assignment Category : Full-time regular

Pay Range : The estimated base pay for this position is $18.77 to $28.13. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions. Please contact our Talent Acquisition team for more information.

Hiring Department : Patient Access - General

Shift Length : 8 Hours