Patient Authorization & Scheduling Coordinator

adventhealth; DeLand (FL); On-site; USD 24,796 - 38,572; Full time

Job summary

AdventHealth in DeLand, FL is seeking a full-time administrative professional to support patient scheduling, eligibility verification, and clinical operations across two locations. You will register patients, verify insurance, and coordinate with departments to ensure smooth visits.

Responsibilities include processing authorizations, communicating with insurance providers, and maintaining accurate patient records and education materials. Travel between DeLand and Orange City is required.

Qualifications

• Proficient with Microsoft Office.
• Demonstrate interpersonal skills by effectively communicating.
• Strong emphasis on organizational skills and attention to detail.
• Ability and willingness to multitask.
• Ability to handle sensitive or confidential data.
• Ability to work independently or in a team environment.
• Display professional interactions with all levels of staff and customers.
• Excellent verbal and written communication skills.
• Proficient in computer and typing skills.

Responsibilities

• Initiates calls to patients to schedule appointments using referral information and coordinating with relevant departments.
• Registers patients and verifies benefit eligibility for visits.
• Completes authorization and pre-certification for visits.
• Acts as liaison with insurance companies to obtain approvals.
• Checks patients in/out and verifies insurance, PCP, and vitals.
• Provides patient education materials and ensures referrals and paperwork are in order.
• Orders and maintains department supplies within budget.
• Oversees clinic-based operations and workflow.
• Travel between two locations: DeLand and Orange City.

Skills

Microsoft Office

Interpersonal skills

Organizational skills

Multitasking

Confidential data handling

Independent or team work

Customer interactions

Verbal and written communication

Typing skills

Education

Associate

Bachelor's

Tools

Office software

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

701 W PLYMOUTH AVE

City:

DELAND

State:

Florida

Postal Code:

32720

Job Description:

Initiatives calls to patients to schedule appointments utilizing referral information and coordinating with relevant departments and service lines. Registers patients and performs benefit eligibility verification applicable for patient visits. Completes authorization and pre-certification related to patient visits. Serves as a liaison with insurance companies to submit accurate information needed for approval. Check patients in to visits and verify insurance, primary care provider, and vital statistics in the patient's chart are accurate. Check patients out ensuring patients have all referrals, education materials, and paperwork needed prior to leaving. Answer phone calls for three service lines and transition calls to appropriate departments/personnel. Appropriately and efficiently relay through messages to staff. Print patient education materials for patients. Orders and maintains supplies for the department within budget guidelines. Oversees clinic-based operations, ensuring efficient and effective workflow. Other duties as assigned.

This position will travel between two locations: 999 Stone St, Suite B in DeLand and 1061 Medical Center Drive, Suite 301 in Orange City.

Knowledge, Skills, and Abilities

• Proficient with Microsoft office [Required]
• Demonstrate interpersonal skills by effectively communicating with all levels of management and outside vendors and medical office staff [Required]
• Strong emphasis on organizational skills and strong attention to detail [Required]
• Ability and willingness to multitask [Required]
• Ability to hand data that is sensitive or confidential in nature [Required]
• Ability to work independently or in a team environment [Required]
• Display professional interactions with all levels of internal and external customers [Required]
• Excellent verbal and written communication skills [Required]
• proficient in computer and typing skills [Required]

Education

• Associate [Preferred]
• Bachelor's [Preferred]

Field of Study

• high school graduate

Work Experience

• 2+ years office experience [Required]
• Medical office scheduling and authorization experience [Preferred]

Additional Information

• N/A

Licenses and Certifications

• N/A

Physical Requirements

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$17.63 - $28.20

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.