Patient Services Transplant Coordinator

AdventHealth; Orlando (FL); On-site; USD 26,000 - 41,000; Full time

Benefits offered by this job

Benefits from Day One: Medical, Dental

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Orlando, FL is seeking a full-time front desk/customer service associate to provide compassionate patient care and coordinate scheduling and follow-ups. You will communicate with patients, families, and the healthcare team to ensure clear care plans, while maintaining accurate records and a welcoming environment.

The role requires an Associate degree, 2+ years of healthcare front desk experience, and proficiency with MS Office.

Qualifications

• Able to communicate effectively in English with patients, staff, and customers.
• Strong interpersonal and organizational skills in a high-interruption environment.
• Ability to work autonomously while collaborating with clinicians and non-clinical staff.
• Self-motivated, capable of multitasking and adapting to changing demands.
• Mature judgment and ability to handle confidential information per AdventHealth guidelines.

Responsibilities

• Provides compassionate care to patients, families, and care providers.
• Communicates clearly with patients and care teams about care plans and procedures.
• Schedules appointments and coordinates follow-ups for timely care.
• Manages patient inquiries and resolves issues promptly and professionally.
• Educates patients and families about health conditions and treatments.
• Collaborates with the care team for coordinated, comprehensive care.
• Maintains accurate patient records and documentation.
• Monitors progress and adjusts care plans as needed.
• Ensures a clean, welcoming environment for patients and families.
• Provides emotional support to patients and families during care journeys.
• Utilizes technology and medical equipment to enhance patient care.
• Demonstrates empathy, active listening, and problem-solving in all interactions.

Skills

Effective communication

Interpersonal skills

Autonomy

Multi-tasking

Confidential information handling

Proficiency with PC/Office software

Education

Associate

Tools

Microsoft Excel

Microsoft Word

Job description

Our promise to you

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

601 E Rollins St

City

Orlando

State

Florida

Postal Code

32803

Job Description

• Provides compassionate and attentive care to patients, families, and care providers.
• Communicates effectively with patients, families, and healthcare team members to ensure clear understanding of care plans and procedures.
• Schedules appointments and coordinates follow-up visits to ensure timely and efficient patient care.
• Manages patient inquiries and resolves issues promptly and professionally.
• Educates patients and families about health conditions, treatments, and care strategies.
• Collaborates with healthcare team members to provide comprehensive and coordinated care.
• Maintains accurate and up-to-date patient records and documentation.
• Monitors patient progress and adjusts care plans as needed.
• Ensures a clean, safe, and welcoming environment for patients and families.
• Provides emotional support and reassurance to patients and families during their healthcare journey.
• Utilizes technology and medical equipment proficiently to enhance patient care.
• Demonstrates empathy, active listening, and problem-solving skills in all interactions.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Able to effectively communicate verbally and in written form in English with patients, staff, and customers of varied backgrounds in a respectful, effective, and professional manner. [Required]
• Strong interpersonal, organizational skills and the ability to work effectively in an environment with frequent interruptions. [Required]
• Ability to act in an autonomous, self-directed manner while maintaining the ability to collaborate with other professionals and non-professionals in situations of high complexity and high intensity. [Required]
• Self-motivated, with the ability to multi-task and adapt to changing demands [Required]
• Mature judgement and the ability to handle confidential information within AdventHealth guidelines and applicable regulations [Required]
• Proficiency using personal computer, word processing and email system. Knowledge of Microsoft Excel and Microsoft Word [Required]
• Knowledge of medical terminology [Preferred]
• Bilingual [Preferred]

Education

• Associate [Required]

Field of Study

• in Healthcare or related field

Work Experience

• 2+ in a complex healthcare setting with primary responsibility of providing customer support to patients in either a scheduling or front desk capacity [Preferred]

Additional Information

• An equivalent combination of education and relevant work experience may be considered in lieu of the stated degree requirement:
• Associate's Degree OR 2+ years of work experience as outlined above [Required]

Licenses and Certifications

• Medical Office Assistant (MOA) [Preferred]

Physical Requirements

(Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$18.87 - $30.19

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.