Patient Authorization Representative

University of California - Los Angeles Health; Los Angeles (CA); On-site; USD 41,975 - 65,918; Full time

Job summary

A prominent health organization in Los Angeles is seeking a Patient Authorization Representative to manage patient pre-registration and insurance verification processes. This role requires excellent communication skills and a detail-oriented approach to deliver exceptional customer service. The ideal candidate will have experience in insurance procedures and medical office operations. The salary range is $30.47 - $47.85 hourly.

Qualifications

• Experience with pharmaceutical/medical insurance verification and authorization.
• Excellent communication, interpersonal, organizational, prioritizing, and analytical skills.
• Working knowledge of third-party payor verification terminology.
• Background with relevant state and federal programs, including Medicare, Medi-Cal, and CCS programs.
• Computer proficiency with Word, Excel, and CareConnect system.
• Experience with medical office procedures, including scheduling appointments.

Responsibilities

• Pre-encounter and pre-register patients and provide support.
• Verify insurance and enter benefits into the CareConnect system.
• Determine co-pays and deductibles; confirm appropriate insurance authorization.
• Inform patients of their financial responsibility.
• Manage a busy phone system.
• Deliver exceptional customer service.

Skills

Customer service

Insurance verification

Communication skills

Organizational skills

Analytical skills

Tools

Word

Excel

CareConnect

Job description

Description

As a Patient Authorization Representative, you will be responsible for:

• Pre-encountering and pre-registering patients as well as providing registration support to patients, clinic staff, and managers


• Verifying insurance and enter insurance benefits information into the CareConnect system prior to appointments


• Determining co-pays and deductibles; confirming and obtaining appropriate insurance authorization


• Informing patients of their financial responsibility


• Answering a busy phone system


• Delivering exceptional customer service to patients, faculty, staff, vendors, insurance company representatives, and registration representatives

Salary range: $30.47 - $47.85 Hourly

Qualifications

We're seeking a flexible, customer-focused, detail-oriented individual with:

• Experience with pharmaceutical/medical insurance verification and authorization


• Excellent communication, interpersonal, organizational, prioritizing and analytical skills


• Working knowledge of third-party payor verification terminology


• Background with relevant state and federal programs, including Medicare, Medi-Cal, and CCS programs


• Computer proficiency with Word, Excel, and CareConnect system


• Experience with medical office procedures, including scheduling appointments