Patient Authorization Coordinator (Field Specialist)

Sleep Management, LLC dba Viemed; Orlando (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Sleep Management, LLC dba Viemed is seeking a Patient Authorization Coordinator (Field Specialist) to secure re-authorization for durable medical equipment. The role involves traveling to physician offices, clinics, and hospitals to collect documentation and ensure timely approvals.

You will work closely with clinical and sales teams to prioritize high-impact patient interventions, support field operations, and manage documentation recovery in a travel-intensive environment.

Qualifications

• Experience with reauthorization workflows in healthcare settings.
• Comfort with coordinating field activities across clinics and physician offices.
• Ability to plan daily routes and prioritize high-impact patient documentation.
• Strong communication with providers, patients, and internal teams.
• Proficiency with Microsoft Office applications.

Responsibilities

• Obtain re-authorization documentation for ongoing coverage of DME.
• Review and secure required compliance docs, med records, and prescriptions.
• Assist patients through the re-authorization process.
• Coordinate with Sales and Clinical teams to support re-authorization tasks.
• Track and manage pending re-authorization items daily.
• Assist with appeals for denied re-authorizations.

Skills

Reauthorization workflows

Field coordination

Route planning

Provider/patient communication

Microsoft Office

Tools

Microsoft Office

Job description

Sleep Management, LLC dba Viemed

Patient Authorization Coordinator (Field Specialist)

Job Category: Sleep Management, LLC

Requisition Number: PATIE003506

Full-Time

Essential Duties and Responsibilities

• Responsible for obtaining re-authorization documentation for on-going coverage of durable medical equipment.
• Review and obtain necessary compliance documents, medical records and prescriptions in order to submit for re-authorization.
• Responsible for assisting patients in the re-authorization process.
• Responsible for working with sales and clinical personnel to facilitate re-authorization tasks.
• Review & work pending re-authorization tasks daily.
• Assist in the appeals process for denied re-authorizations.
• Travel to physician offices, clinics, and hospitals to obtain documentation required for reauthorization and insurance change approvals
• Retrieve in person physician signatures, chart notes, prescriptions, and compliance documentation as required
• Assist with in person escalation workflows when remote outreach efforts have not produced results
• Coordinate with PAC team members to prioritize high-impact patient interventions
• Serve as a local resource for Clinical Ops and Sales teams needing field intervention
• Retrieve compliance downloads directly from patient homes when remote connectivity is unavailable
• Take direction from Operational Efficiency, Clinical Operations, and Sales leadership regarding priority field interventions
• Communicate status updates on documentation recovery attempts
• Maintain consistent field presence within assigned coverage area
• Expected to travel 67 hours daily
• Organize daily routes based on priority patient needs and documentation urgency
• Support multiple territories as needed based on operational demand
• Assist with other PAC-related workflow support tasks as assigned

Qualifications

• Clinical administrative experience preferred
• Experience working in physician offices, DME, respiratory care, insurance authorization, or healthcare documentation workflows preferred
• Minimum two years healthcare office experience or equivalent field coordination experience

Required Skills and Abilities

• Strong understanding of reauthorization workflows
• Familiarity with insurance change documentation requirements
• Knowledge of Medicare, Medicare Advantage, Commercial, and Medicaid documentation requirements preferred
• Ability to operate independently in a field-based role
• Strong organizational and route-planning skills
• Effective communication with provider offices, patients, RTs, and internal leadership
• Ability to prioritize high-impact therapy-retention opportunities
• Proficiency with Microsoft Office applications
• Comfortable working in a travel-intensive role

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.