Patient Authorization Coordinator (Field Specialist)

Viemed,-LLC; Orlando (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Viemed,-LLC seeks a Patient Authorization Coordinator Field Specialist to extend the PAC team in the field, traveling within a defined territory to obtain clinical documentation from physician offices, clinics, hospitals, and patient homes.

The role requires 6–7 hours of daily travel and proactive collaboration with Clinical Operations, Sales, and Operational Efficiency leadership to resolve documentation barriers that affect patient continuity of care.

Qualifications

• Clinical administrative experience preferred.
• Experience working in physician offices, DME, respiratory care, insurance authorization, or healthcare documentation workflows preferred.
• Minimum two years healthcare office experience or equivalent field coordination experience.

Responsibilities

• Obtain re-authorization documentation for ongoing coverage of durable medical equipment.
• Review and obtain necessary compliance documents, medical records and prescriptions for re-authorization.
• Assist patients in the re-authorization process.
• Coordinate with sales and clinical personnel to facilitate re-authorization tasks.
• Review and work pending re-authorization tasks daily.
• Assist in the appeals process for denied re-authorizations.
• Travel to physician offices, clinics, and hospitals to obtain documentation for reauthorization and insurance changes.
• Retrieve in-person physician signatures, chart notes, prescriptions, and compliance documentation as required.
• Assist with escalation workflows when remote outreach efforts have not produced results.
• Prioritize high-impact patient interventions with PAC team members.
• Serve as a local resource for Clinical Ops and Sales teams needing field intervention.
• Retrieve compliance downloads from patient homes when remote connectivity is unavailable.
• Take direction from leadership regarding priority field interventions.
• Communicate status updates on documentation recovery attempts.
• Maintain consistent field presence within assigned coverage area.
• Organize daily routes based on priority patient needs and documentation urgency.
• Support multiple territories as needed based on operational demand.
• Assist with other PAC-related workflow support tasks as assigned.

Skills

Reauthorization workflows

Insurance documentation

Medicare/Medicaid knowledge

Independent field work

Organizational and route planning

Effective communication

Therapy retention focus

Microsoft Office proficiency

Travel-intensive role

Field collaboration with ops/sales

Tools

Microsoft Office

Job description

Patient Authorization Coordinator-Field Specialist (PAC Field Specialist) serves as a field extension of the Patient Authorization Coordinator (PAC) team. This role supports patients at risk of therapy interruption during reauthorization and insurance change processes by obtaining required clinical documentation directly from physician offices, clinics, hospitals, and patient homes.

The position requires daily travel within a defined territory (approximately a 2-hour service radius) and proactive collaboration with Clinical Operations, Sales, and Operational Efficiency leadership to resolve documentation barriers that impact patient continuity of care.

• Responsible for obtaining re-authorization documentation for on-going coverage of durable medical equipment.
• Review and obtain necessary compliance documents, medical records and prescriptions in order to submit for re-authorization.
• Responsible for assisting patients in the re-authorization process.
• Responsible for working with sales and clinical personnel to facilitate re-authorization tasks.
• Review & work pending re-authorization tasks daily.
• Assist in the appeals process for denied re-authorizations.
• Travel to physician offices, clinics, and hospitals to obtain documentation required for reauthorization and insurance change approvals
• Retrieve in person physician signatures, chart notes, prescriptions, and compliance documentation as required
• Assist with in person escalation workflows when remote outreach efforts have not produced results
• Coordinate with PAC team members to prioritize high-impact patient interventions
• Serve as a local resource for Clinical Ops and Sales teams needing field intervention
• Retrieve compliance downloads directly from patient homes when remote connectivity is unavailable
• Take direction from Operational Efficiency, Clinical Operations, and Sales leadership regarding priority field interventions
• Communicate status updates on documentation recovery attempts
• Maintain consistent field presence within assigned coverage area
• Expected to travel 6–7 hours daily
• Organize daily routes based on priority patient needs and documentation urgency
• Support multiple territories as needed based on operational demand
• Assist with other PAC-related workflow support tasks as assigned

Qualifications

• Clinical administrative experience preferred
• Experience working in physician offices, DME, respiratory care, insurance authorization, or healthcare documentation workflows preferred
• Minimum two years healthcare office experience or equivalent field coordination experience

Required Skills and Abilities

• Strong understanding of reauthorization workflows
• Familiarity with insurance change documentation requirements
• Knowledge of Medicare, Medicare Advantage, Commercial, and Medicaid documentation requirements preferred
• Ability to operate independently in a field-based role
• Strong organizational and route-planning skills
• Effective communication with provider offices, patients, RTs, and internal leadership
• Ability to prioritize high-impact therapy-retention opportunities
• Proficiency with Microsoft Office applications
• Comfortable working in a travel-intensive role

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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