Phlebotomy and Customer Service Specialist Downtown Pavilion (Part Time/Mid Shift)

Penn Medicine, University of Pennsylvania Health System; Lancaster (Lancaster County); On-site; USD 20,664 - 34,440; Part time

Job summary

Penn Medicine, University of Pennsylvania Health System is hiring a part-time patient coordinator to manage scheduling, registration, and phlebotomy tasks at the Downtown Pavilion Outpatient Center Lab in Lancaster, PA. This role requires excellent communication skills and the ability to assist patients effectively.

Ideal candidates should have a high school diploma, one year of customer service experience, and be CPR certified. Training will be provided for specific skills required in the position.

Qualifications

• One year of clerical, customer service, or administrative support experience in a customer-oriented organization.
• Completion of educational requirements; additional training may be required.
• Experience with basic keyboarding and office equipment.

Responsibilities

• Perform complete and accurate patient scheduling and registration.
• Collect specimens through phlebotomy and perform point-of-care testing.
• Verify patient and insurance information and support inbound and outbound calls.

Skills

Patient scheduling

Phlebotomy

Customer service

Clerical skills

Registration

Education

High school diploma or equivalent

CPR Certification

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Location

Lancaster, PA (Downtown Pavilion Outpatient Center Lab)

Hours

Part Time (20 hours/week) Monday-Friday between 3:00 pm and 7:00 pm. Every 3rd Saturday rotation 5:45 am–Noon. No Holidays. Must complete mandatory full time day shift training the first week of employment.

Summary

• Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services. Capable of coordinating and communicating effectively during increased volumes or with complex patients. This position requires clinical skills in the following functional areas: phlebotomy, EKG, holter monitors, point‑of‑care testing and specimen collection. Maintains required competency skills.
• Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties:
• Phlebotomy – Performs venipuncture and capillary specimen collection in an ambulatory setting. Validates patient identity, specimen integrity and maintains working knowledge of specimen requirements and all clinical protocols.
• Documents all stages of specimen collection in required computer systems including investigating and processing orders, “receiving” specimens, canceling tests, running collection lists and producing and using reconciliation reports.
• Maintains clinical skills necessary to perform duty job.
• Completes cleaning tasks utilizing regulatory standards.
• Performs maintenance and or inventory of equipment and supplies according to unit department standards.
• Registration – Performs complete and accurate patient registration including but not limited to walk‑in, check‑in, and/or scheduled appointments.
• Demonstrates ability to successfully adapt and perform during times of high volumes and/or high patient acuity. Demonstrates skill to service both inpatient and outpatient, if necessary.
• Supports inbound and outbound calls to or from patients, guests, or appropriate parties as needed to provide services. Screens and accurately relays messages using protocols established for emergent, urgent and non‑urgent calls.
• Verifies patient, guarantor, coverage and hospital account information. Performs required referral authorization processes and enters orders for applicable tests.
• Understands insurance company coverage and referral authorization requirements of payors. Performs electronic and manual verification of insurance coverage and understands how to read and accurately apply electronic insurance responses.
• Prepares and or releases records or orders in the e‑Health record. Scans all necessary documents into appropriate medical record. Understands the importance of patient’s medical information that is documented on paper.
• Completes assigned patient scheduling and registration work queues according to performance standards. Ability to resolve work queue issues and missing registration items via electronic medical record.
• Disseminates or discusses information with the patients regarding co‑pays, out‑of‑pocket expenses, pre‑appointment preparation, arrival times, etc.
• Understands and supports Point of Service Collections. Performs all necessary functions needed to collect patient financial obligations.
• Additional clinical procedures including but not limited to: EKG, holter monitors, 24 hr Blood pressure or vital signs.
• Other duties as assigned.

Minimum Required Qualifications

• High school diploma or equivalent.
• Completion of educational requirements; additional formal education or training; maximum supervision for initial competency; yearly competency evaluation and training.
• CPR Certification – American Heart Association Basic Life Support, required within 30 days of hire.
• One year of clerical, customer service, or administrative support experience in a highly customer‑oriented organization.
• One year experience with basic keyboarding, personal computer use, and other office equipment.

Preferred Qualifications

• Previous phlebotomy or registration experience. Training will be provided upon hire.
• One year of Epic or equivalent Electronic Medical Record experience.

Equal Opportunity Employer

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.