Patient Assistance Coordinator (Hybrid)

redirect-health-careers; Phoenix (AZ); Hybrid; USD 58,160,000 - 78,689,000; Full time

Benefits offered by this job

Free healthcare for you and family

Dental & Vision insurance

Paid time off

401(k) access

Mission-driven team

Job summary

Redirect Health is hiring a Patient Assistance Coordinator to help members access affordable, high‑quality care by securing financial assistance and coordinating care with confidence and compassion.

In this hands‑on, hybrid role you will manage eligibility, coordinate care, and reduce out‑of‑pocket costs while maintaining clear, empathetic communication with members and partners.

Qualifications

• Experience in healthcare administration, care coordination, or case management.
• Clear and empathetic communication with members.
• Ownership mentality and strong follow-through.

Responsibilities

• Own: member financial assistance cases including eligibility for aid programs.
• Support: members via phone and email with clarity and empathy.
• Collaborate with providers, hospitals, and facilities to coordinate care at negotiated rates.
• Improve cost management and workflows through thorough documentation.
• Advocate for members' financial and healthcare needs across provider networks.

Skills

healthcare administration

care coordination

case management

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

EMR systems

Job description

Healthcare shouldn’t be something you worry about when taking care of your family.

That’s why when you join Redirect Health, your healthcare costs nothing out of your paycheck—and the same is true for your spouse and children.

Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans.

This isn’t a perk.
It’s part of our mission.

Who We Are

Redirect Health exists to make healthcare affordable for small businesses and people who can’t afford traditional employer insurance.

We help real people navigate a system that is often confusing, expensive, and frustrating—and we do it with empathy, accountability, and simplicity.

If you want your work to matter to families every single day, you’ll find purpose here.

How We Work (Our Core Values in Action)

At Redirect Health, our values guide how we show up for each other, our clients, and our members.

We do our best work when we:

Obsess Over People
We are always helpful, friendly, and human.

Own It to Completion
If we take something on, we see it through.

Always Improve & Adapt
We learn quickly and adjust without ego.

Always Start with “Yes, We Can Help You”
We lead with solutions and figure out the rest.

Succeed as a Team
We win together through trust and collaboration.

Detest Waste & Unnecessary Complexity
We remove friction so we can focus on what truly helps people.

If these values resonate with you, you’ll feel at home here.

About This Role

Patient Assistance Coordinator exists to help Redirect Health members access affordable, high-quality healthcare by securing financial assistance and coordinating care with confidence and compassion.

In this role, you will:

• Serve Redirect Health members as their advocate through patient assistance programs, charity care, and alternative funding options
• Be responsible for securing eligibility, coordinating care, and reducing out-of-pocket costs for members
• Directly impact healthcare affordability and access, ensuring members feel supported every step of the way

This is a hands-on, hybrid role for someone who:

• Enjoys problem-solving, coordination, and relationship-building
• Takes ownership and follows through
• Wants their work to have real-world impact on people’s health and finances

What You’ll Do

In this role, you will:

• Own: Member financial assistance cases, including eligibility for patient assistance programs, 501(r) charity programs, and alternative resources
• Support: Members through phone and email communication with clarity, empathy, and transparency
• Collaborate with: Members, internal providers, hospitals, and external facilities to coordinate care at fair, negotiated rates
• Improve: Cost management, coordination workflows, and member experience through strong documentation and follow-through
• Advocate for: Members’ financial and healthcare needs across provider offices and hospital systems

A strong performer in this role is known for:

• Leading with empathy and advocacy
• Navigating complex situations calmly and thoughtfully
• Consistently delivering timely coordination, cost savings, and member confidence

How Success Is Measured

Success in this role is measured by:

• Meeting or exceeding KPIs tied to coordination, advocacy, and turnaround times
• Successful placement of members into appropriate financial assistance programs
• Member satisfaction, trust, and confidence throughout their care journey
• Positive collaboration and contribution to internal improvement initiatives

What We’re Looking For

We’re looking for someone who:

• Brings relevant experience in healthcare administration, care coordination, or case management
• Communicates clearly and with empathy
• Takes ownership and follows through
• Enjoys simplifying complex healthcare and financial processes
• Works well across teams and external partners
• Cares deeply about helping people

• High School Diploma or GED: Required
• 1+ year of healthcare administrative support or case management experience: Required
• Patient Assistance Advocate or Financial Counselor background: Preferred
• Experience with Microsoft Word, Excel, and EMR systems: Preferred

Why Join Redirect Health

What “Free Healthcare” Actually Means

When we say free, we mean no money out of your paycheck and no cost when you need care:

• No monthly premiums
• No cost to add your spouse or children
• No deductibles (we reimburse them)
• No out-of-pocket maximums

This benefit alone can save families tens of thousands of dollars.

What You’ll Earn

• Starting Pay: $23.88/hour
• FREE healthcare for you and your entire family
• Dental & Vision insurance
• Paid time off & sick time
• 401(k) access
• A mission-driven team that believes in doing the right thing

Legal Stuff

Redirect Health is an Equal Opportunity Employer (EOE). Employment with Redirect Health is at-will. Nothing in this job posting or the application process creates a contract or guarantee of employment. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities required for this role. Duties, responsibilities, and activities may change at any time with or without notice. Redirect Health does not provide employment-based visa sponsorship now or in the future for this position. Applicants must be currently authorized to work in the United States without sponsorship.