Member Bills Specialist

redirect-health-careers; Phoenix (AZ); On-site; USD 56,849,000 - 66,688,000; Full time

Benefits offered by this job

Free healthcare

Dental insurance

Vision insurance

Paid time off

401(k) access

Job summary

Redirect Health is hiring aMember Bills Specialist to support members through complex healthcare challenges, ensuring clarity, resolution, and trust. The role is hands-on and requires problem-solving, empathy, ownership, and cross-team collaboration.

You will resolve escalated issues, communicate next steps clearly, and contribute to improving member experience and internal processes. This is a people-first, mission-driven position within a dynamic team.

Qualifications

• Experience in customer service with a focus on phone communication.
• Ability to communicate clearly and with empathy.
• Willingness to own issues and see tasks through to resolution.
• Enjoys simplifying complex healthcare situations for members.
• Works well across teams and cares about helping people.

Responsibilities

• Serve Redirect Health members, providers, and internal care teams.
• Resolve escalated member issues with clear communication and thorough documentation.
• Impact how supported, empowered, and confident members feel after navigating healthcare issues.

Skills

Customer service

Phone support

Empathy

Ownership

Clear communication

Problem-solving

Job description

Healthcare shouldn’t be something you worry about when taking care of your family.

That’s why when you join Redirect Health, your healthcare costs nothing out of your paycheck—and the same is true for your spouse and children.

• No monthly premiums
• No deductibles
• No surprise medical bills

Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans.

This isn’t a perk.
It’s part of our mission.

Who We Are

Redirect Health exists to make healthcare affordable for small businesses and people who can’t afford traditional employer insurance.

We help real people navigate a system that is often confusing, expensive, and frustrating—and we do it with empathy, accountability, and simplicity.

If you want your work to matter to families every single day, you’ll find purpose here.

How We Work (Our Core Values in Action)

At Redirect Health, our values guide how we show up for each other, our clients, and our members.

Obsess Over People
We are always helpful, friendly, and human.

Own It to Completion
If we take something on, we see it through.

Always Improve & Adapt
We learn quickly and adjust without ego.

Always Start with “Yes, We Can Help You”
We lead with solutions and figure out the rest.

Succeed as a Team
We win together through trust and collaboration.

Detest Waste & Unnecessary Complexity
We remove friction so we can focus on what truly helps people.

If these values resonate with you, you’ll feel at home here.

About This Role

Member Bills Specialist exists to support members through complex or escalated healthcare challenges and ensure their experience ends with clarity, resolution, and trust.

In this role, you will:

• Serve Redirect Health members, providers, and internal care teams
• Be responsible for resolving escalated member issues, clear communication, and accurate documentation
• Directly impact how supported, empowered, and confident members feel after navigating difficult healthcare situations

This is a hands-on role for someone who:

• Enjoys problem-solving, empathetic communication, and turning challenges into solutions
• Takes ownership and follows through
• Wants their work to have real-world impact

What You’ll Do

In this role, you will:

• Own: Resolution of escalated member issues by investigating, analyzing, and delivering timely solutions
• Support: Members by listening with empathy, explaining next steps clearly, and setting realistic timelines
• Collaborate with: Providers, internal care teams, and senior partners to resolve complex issues
• Improve: Member experience and internal processes by identifying trends and opportunities for improvement
• Advocate for: Members by ensuring their concerns are heard, addressed, and resolved fairly

A strong performer in this role is known for:

• Remaining calm, empathetic, and solutions-focused in high-stakes situations
• Communicating clearly with members and partners, even when issues are complex
• Consistently turning difficult situations into positive member outcomes

How Success Is Measured

Success in this role is measured by:

• Success in this role is measured by:
• Timely and effective resolution of escalated member issues
• Member satisfaction following issue resolution
• Accuracy and completeness of documentation and follow-up
• Strong collaboration with internal teams and stakeholders

What We’re Looking For

We’re looking for someone who:

• Brings relevant experience in customer service with a strong emphasis on phone communication
• Communicates clearly and with empathy
• Takes ownership and follows through
• Enjoys simplifying complex situations
• Works well across teams and roles
• Cares deeply about helping people

Why Join Redirect Health

What “Free Healthcare” Actually Means

When we say free, we mean no money out of your paycheck and no cost when you need care:

• No monthly premiums
• No cost to add your spouse or children
• No deductibles (we reimburse them)
• No out-of-pocket maximums

This benefit alone can save families tens of thousands of dollars.

What You’ll Earn

• Pay range: $19.84-$23.27 per hour
• FREE healthcare for you and your entire family
• Dental & Vision insurance
• Paid time off & sick time
• 401(k) access
• A mission-driven team that believes in doing the right thing

Legal Stuff

Redirect Health is an Equal Opportunity Employer (EOE). Employment with Redirect Health is at-will. Nothing in this job posting or the application process creates a contract or guarantee of employment. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities required for this role. Duties, responsibilities, and activities may change at any time with or without notice.

Redirect Health does not provide employment-based visa sponsorship now or in the future for this position. Applicants must be currently authorized to work in the United States without sponsorship.