Patient Appointment Coordinator

Surgery Partners, Inc; Great Falls (MT); On-site; USD 32,000 - 42,000; Full time

Job summary

Great Falls Clinic Hospital is seeking an on-site Front Desk/Registration Clerk to schedule patient appointments, greet visitors, verify eligibility, and complete registrations. The role requires insurance card copies, referrals, and copayment collection at the time of service, with daily processing of HOLD claims and a focus on quality improvement.

Qualifications include a high school diploma or equivalent, 1.5 years related experience or training, and knowledge of insurance processes.

Qualifications

• High school diploma or equivalent.
• 1.5 years related experience and/or training required; or equivalent combination of education and experience
• Insurance knowledge
• Valid driver’s license when driving any vehicle for work-related reasons.
• Medical Terminology helpful; Basic telephone and computer skills; Excellent customer service; Ability to prioritize and stay organized in a busy, patient-focused environment.

Responsibilities

• Schedules appointments for patients by telephone or in person.
• Greets and directs patients, salespeople, and visitors.
• Reviews and updates eligibility, completes full registration.
• Obtains copies of insurance cards and driver’s license.
• Obtains referrals and authorizations.
• Collects all copayments at Time of Service.
• Directs past due accounts to Business office and posts payments.
• Processes HOLD claims for the assigned location daily.
• Contributes to department quality improvement.
• Receives direction from Supervisor/Coordinator.

Skills

Medical Terminology

Basic telephone skills

Computer skills

Customer service

Prioritization & organization

Education

High school diploma or equivalent

1.5 years related experience or training

Job description

Great Falls Clinic Hospital is seeking an on-site Front Desk/Registration Clerk to schedule patient appointments, greet visitors, verify eligibility, and complete registrations. The role requires insurance card copies, referrals, and copayment collection at the time of service, with daily processing of HOLD claims and a focus on quality improvement.

Qualifications include a high school diploma or equivalent, 1.5 years related experience or training, and knowledge of insurance processes.