HIPAA-Compliant ROI Specialist

Wilmington Health; Wilmington (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Wilmington Health in Wilmington, NC is seeking an ROI Specialist to handle patient information requests, ensure accuracy, and provide excellent service. You will sort, validate, and process release of information requests in compliance with HIPAA and state regulations while coordinating with clinical staff.

The role requires attention to detail, strong organizational skills, and the ability to work independently or with a team. Experience with NextGen EMR is preferred.

Qualifications

• Knowledge of HIPAA/HIM standards and privacy practices.
• Ability to review and validate release of information requests.
• Experience with medical terminology and record formats.
• Strong time management and organizational skills.
• Attention to detail and commitment to quality.

Responsibilities

• Process release of information requests accurately and timely.
• Identify urgent requests and prioritize accordingly.
• Validate requests and authorizations per HIPAA and regulations.
• Generate invoices and collect payments for billable releases.
• Maintain patient confidentiality and adhere to records guidelines.
• Collaborate with departments to optimize information release processes.
• Adhere to retention and destruction guidelines and assist in archiving records.

Skills

HIPAA/HIM standards

Medical terminology

Time management

Organization

Attention to detail

Quality focus

Professionalism

Productivity

Thoroughness

Education

RHIT certification

Tools

NextGen EMR

Job description

Wilmington Health in Wilmington, NC is seeking an ROI Specialist to handle patient information requests, ensure accuracy, and provide excellent service. You will sort, validate, and process release of information requests in compliance with HIPAA and state regulations while coordinating with clinical staff.

The role requires attention to detail, strong organizational skills, and the ability to work independently or with a team. Experience with NextGen EMR is preferred.