Patient and Family Relations Specialist 1

The Ohio State University; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

The Ohio State University James Stefanie Spielman Comprehensive Breast Center seeks a Patient and Family Relations Specialist 1 to organize and coordinate LWABC clinic operations, manage patient expectations, and support scheduling and referrals.

Under physician leadership, you will collect and tabulate clinic data, assist with post-visit outreach, and liaise with Integrated Medicine and the Roots and Wings Foundation to leverage philanthropic support for patient care initiatives.

Qualifications

• Bachelor's degree or equivalent experience. 0 years of relevant experience required.
• 0-2 years of relevant experience preferred.
• Bachelor's degree in science or healthcare related field or one year of relevant experience in healthcare environment; oncology, social work, or community health healthcare experience preferred.

Responsibilities

• Organize and coordinate LWABC clinic operations and help manage patient expectations.
• Prepare and manage materials; facilitate patient flow during clinic and post-visit outreach to patients.
• Monitor patients due for follow-up; assist with scheduling supportive care visits and referrals to oncology team and external providers.
• Liaise with Integrated Medicine leaders and Roots and Wings Foundation to collaborate on philanthropic gifts and grant activities.

Education

Bachelor's degree in science or healthcare related field

Job description

Job Title:Patient and Family Relations Specialist 1Department:James | SSCBC Administration

Scope of Position

The James' Stefanie Spielman Comprehensive Breast Center is committed to the support of patients with advanced breast cancer. One key component is the Living Well with Advanced Breast Cancer Clinic that enables patients recently diagnosed with stage 4/metastatic disease to understand the implications and resources available to them. This includes education from a medical oncologist and same-day appointments with a palliative medicine physician, integrated medicine physician, physical therapist, and dietitian. The Patient and Family Relations Specialist for the Living Well with Advanced Breast Cancer Clinic is responsible for assisting in guidance and coordination of patient care. This position will work under the leadership of physician director for the Clinic and with the multi-disciplinary team that comprises the Clinic. In this work, the Patient and Family Relations Specialist assists with tracking activities and data related to the Clinic and promoting appropriate referrals to the clinic.

Position Summary

The Patient and Family Relations Specialist will organize and coordinate operations for the Living Well with Advanced Breast Cancer (LWABC) clinic including helping to set and manage expectations of patients referred to the clinic, preparing and managing materials, facilitating patient flow during the clinic, and conducting post-visit outreach to patients. Telephone calls and OSU MyChart communications to patients are customary channels of communication. The Patient and Family Relations Specialist will monitor patients due for follow-up and assist with scheduling supportive care visits and follow-up with primary oncology team including external referrals.

The Patient and Family Relations Specialist will help promote appropriate referrals to the clinic and help support patient scheduling alongside James Patient Access Services (JPAS) staff. Another important role is collecting and tabulating information related to the clinic, typically administered before and after the LWABC clinics.

The Patient and Family Relations Specialist will liaise with Integrated Medicine leaders and the Roots and Wings Foundation to collaborate and make use of philanthropic gifts. The Patient and Family Relations Specialist will attend key meetings, such as the Breast Medical Oncology Workgroup and planning meetings for the annual Ask the Expert: Living Well with Advanced Breast Cancer patient conference. Supports grant applications and reporting activities.

For Hire: MINIMUM REQUIRED QUALIFICATIONS
Bachelor's degree or equivalent experience. 0 years of relevant experience required. 0-2 years of relevant experience preferred. Bachelor's degree in science or healthcare related field or one year of relevant experience in healthcare environment; oncology, social work, or community health healthcare experience preferred.

FUNCTION: Health Care Administration

SUB-FUNCTION: Patient and Family Relations

CAREER BAND: Individual Contributor - Specialized

CAREER LEVEL: S1

Additional Information:Location:Spielman Comprehensive Breast Center (0874)Position Type:RegularScheduled Hours:20Shift:First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.