Patient and Clinical Support Team Manager

NHS; Pennsylvania; On-site; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization in Pennsylvania is seeking an experienced Patient and Clinical Support Team Manager to lead a team and enhance healthcare service delivery. The role involves managing staff, ensuring compliance with policies, and improving processes within the organization. Candidates should have a strong background in leadership within a healthcare setting, excellent communication skills, and a proactive approach to problem-solving.

Benefits

Proper pay and Living Wage Foundation accredited

Minimum 23 days annual leave with enhancements for long service

Qualifications

• Prior experience in leadership and personnel management in healthcare.
• Self-motivated with a solution-focused approach.
• Ability to implement and embed policies and procedures.

Responsibilities

• Manage and train team leads to ensure skills meet job needs.
• Ensure appropriate resource allocation for all sites.
• Support complex HR issues and manage performance reviews.

Skills

Leadership

Organisational skills

Communication skills

Problem-solving

Change management

Training and development identification

Job description

Patient and Clinical Support Team Manager

The De Parys Group is looking to appoint an experienced patient and clinical support team manager to lead our organisation on a full-time basis 37.5 hours per week, Monday to Friday.

Main duties of the job

• Manage and train the team leads to ensure that they have the skills and knowledge to meet the needs of their role.
• Ensure the rota is appropriately resourced for all sites, including triage and extended access.
• Ensure the team are trained to a consistent level (using the competency framework), managing capability or capacity issues.
• Problem resolution for patients and staff alike, to resolve issues and complaints at the point of contact.
• Maintain existing policies and protocols for the team.
• Identify opportunities to improve processes and implement these across the team with the appropriate process, training and communication.
• Organise and attend meeting.
• Support the wider management team in the implementation of the aims and objectives of the organisation.
• Ensure that health and safety guidelines are adhered to.
• Work with the governance manager to ensure that all legal/regulatory requirements are embedded within any new services.
• Assist in the preparation for CQC inspections, to ensure that the practices are fully ready for inspection.
• Ensure that mandatory training is completed.
• Directly co-line manage team leads, currently 6.
• Shortlist and interview candidates and once hired, maintain the induction programme.
• Lead staff appraisals, performance reviews, return to work (for team leads).
• Support complex HR/employee issues.
• Work across all TDPG sites on a regular basis (likely to be at more than one site each week).

About us

The De Parys Groups priority is to provide the highest standard of clinical care to the 38,000 patients registered with the practice. We aim to work collaboratively with other healthcare providers and support organisations, to enable more patients to be treated in a primary care setting, closer to home. We embrace a continuous improvement ethos and strive to ensure that we are available to patients when they need a consultation. We have a strong training ethos within the practice with a team of medical and non-medical educators as well as opportunities for non-clinical staff to develop and progress.

TDPG is fortunate to have its own dispensaries at our De Parys and Bromham sites. In addition to our routine GMS services, we offer a comprehensive range of services including minor surgery, LARC provision and anticoagulation clinics.

We have high QOF achievement and excellent KPIs within the group.

Benefits include:

• Proper pay andLiving Wage Foundation accredited.
• Annual leave: minimum 23 days FTE, with enhancements for long service.

Job responsibilities

If you would like to find out more information about thisrole, please do not hesitate to get in contact with us.

Person Specification

Experience

• Prior experience of leadership and personnel management, ideally within a healthcare setting.
• Self-motivated, with a forward-thinking, solution-focused approach.
• The ability to implement and embed policies, procedures and guidelines.
• Experience of working in an ever-evolving environment, with an ability to cope with regular change.
• Excellent organisational, management and planning skills, IT skills and communication skills.
• Ability to manage change effectively.
• Ability to identify training and development needs in self and other as well as experience of appraising staff.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.