Patient Ambassador (Non-Exempt)

Mercy; Rogers (AR); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health benefits

Tuition support

Retirement plan

Paid time off

Job summary

Mercy in Rogers, AR seeks a Patient Ambassador to provide patient-focused support across food services, linen, laundry, housekeeping and supply management. You will deliver meals to patient rooms, assist with meal orders via CBORD, and follow dietary protocols.

This entry-level role requires strong English communication, a desire to learn, and alignment with Mercy Service Standards. Mercy offers benefits and a collaborative team environment.

Qualifications

• Must obtain Food Handlers certification within 90 days.
• Effective English communication, both spoken and written.
• Interest in learning and growing in the department.

Responsibilities

• Deliver and recover patient meals to designated rooms or nursing unit.
• Assist with meal order entry via CBORD while following dietary protocols.
• Assist with inventory and stocking of supplies in patient support areas.
• Perform make-ready duties for meal carts and tabletop items.

Skills

Communication

Education

High School Diploma or Equivalent

Tools

CBORD

Job description

Position Details

Under the direct supervision of the Patient Food Services Manager, the Patient Ambassador provides patient focused support services within a multidisciplinary scope, including food and nutrition services, linen, laundry services, housekeeping, and supply management.

The Patient Ambassador facilitates the delivery and recovery of patient meals to designated patient rooms or the nursing unit as directed. Assists with meal order entry via the CBORD software program while following dietary protocols and regulations for ordered diets. Assists with the inventory and stocking of supplies in patient support areas. Assists with make-ready responsibilities for patient meal supplies such as delivery carts and related tabletop items. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

MINIMUM REQUIRED Experience:

Certifications: Food Handlers within 90 days of hire.

Other skills & knowledge: Able to communicate effectively in English, both verbally and in writing. Interest in learning new skills and growth of your role in the department.

PREFERRED Education: High School Diploma or Equivalent.

Other skills & knowledge: (skills, knowledge, abilities) Additional languages preferred.

Why Mercy?

• From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.

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