Patient Ambassador

OSS HEALTH; York (York County); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive wages

PTO

401(k) and profit sharing

Job summary

OSS Health is seeking a friendly Greeter to welcome patients and visitors, guide them to the correct care areas, and manage the front desk workflow.

The role involves answering calls, initiating emergency operations when needed, and processing patient forms in the EMR system. Strong communication, teamwork, and confidentiality are essential.

Qualifications

• Must have ability to work efficiently and prioritize tasks in a high-volume practice.
• Must have personable and friendly demeanor and be able to work as a team member.
• Must have ability to effectively use a computer and telephone system.
• Must have professional and effective communication skills, both verbal and written.

Responsibilities

• Greets patients, family members and visitors in a professional, courteous, and helpful manner while stationed at the Greeter station at the main entrance of the facility.
• Answers incoming calls and accurately provides information and/or transfers calls to the correct area.
• Initiates all emergency operations i.e answers priority calls promptly, determining the nature of the emergency and accurately executes procedures contained in hospital policies and procedures.
• Has thorough knowledge of all services provided by OSS Health to ensure that patients and visitors are directed appropriately.
• Receives patient forms, scans and processes electronically through EMR system and sends to appropriate department.
• Informs the Patient Access Coordinator of any unusual occurrences.
• Navigates proficiently in the Electronic Medical Record.
• Prints out Census reports for physician clinic visits and surgery schedules.
• Participates in staff meetings, attending even when held outside of normal scheduled working hours.
• Other duties as assigned.

Skills

Customer service

Communication

Teamwork

Calm under pressure

Multitasking

Education

High school diploma or equivalent

Tools

EMR system

Job description

At OSS Health, our mission is to continually strive to be the healthcare leader in quality,innovationand value. We make every effort to understand and exceed the expectations and needs of our patients.We are committed to providing an environment that is safe, respectful, and dignified at all times.

Joining OSS Health means joining a culture of excellence and teamwork, with a strong focus on employee development and community support. OSS Health offersa great workenvironment, professional development opportunities, meaningful careers, and competitive compensation.

JOB SUMMARY:

Greets all patients and visitors entering and exiting the facility. Guides patients to the appropriate patient care areas and marks patients as present for their appointment when arriving to the facility for an appointment. Responsible for having knowledge of emergency response system and ability to react instantaneously to all emergencies. Acts as a dispatcher for Safety/Security, Code alerts, and Facilities Services.

SCHEDULE:

Part-Time, 22 hours per week

Tuesday - Friday 7:00am - 12:30pm

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greets patients, family members and visitors in a professional, courteous, and helpful manner while stationed at the Greeter station at the main entrance of the facility.
• Answers incoming calls and accurately provides information and/or transfers calls to the correct area.
• Initiates all emergency operations i.e answers priority calls promptly, determining the nature of the emergency and accurately executes procedures contained in hospital policies and procedures.
• Has thorough knowledge of all services provided by OSS Health to ensure that patients and visitors are directed appropriately.
• Receives patient forms, scans and processes electronically through EMR system and sends to appropriate department.
• Informs the Patient Access Coordinator of any unusual occurrences.
• Navigates proficiently in the Electronic Medical Record.
• Prints out Census reports for physician clinic visits and surgery schedules.
• Participates in staff meetings, attending even when held outside of normal scheduled working hours.
• Other duties as assigned.

EDUCATION:

• High school diploma or its equivalent preferred.

EXPERIENCE/QUALIFICATIONS:

• Must have the ability to work efficiently and prioritize tasks in a high-volume practice.
• Must have personable and friendly at all times and able to work as a team member and assist other co-workers. Must have the ability to remain calm in difficult and stressful situations.
• Must have the ability to effectively use a computer and telephone system.
• Must have professional and effective communication skills, both verbal and written.
• Experience in medical, reception or customer service field preferred.
• Must be able to identify and solve problems that arise.
• Must have knowledge of professional telephone protocol.
• Must have the ability to work with minimal supervision and respect the need for confidentiality in all duties performed.
• Must be detail-oriented, have accurate data entry skills, and be able to prioritize duties.

BENEFITS INCLUDE:

• Competitive Wages
• Paid Time Off (PTO)
• 401(k) plan and profit sharing

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.