Patient Advocate & Risk Coordinator

Mountain View Hospital; Idaho Falls (ID); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off (vacation, holidays and

Sick days) and Medical Paid Time Off

401K with up to 6% match

Earned Quarterly Bonus Program

Education Reimbursement Program

Discount for medically necessaryProced

Discount for medically necessaryProced

Job summary

Mountain View Hospital in Idaho Falls is seeking a Patient Advocate/Risk Assistant to serve as the primary contact for patient concerns and to coordinate the grievance process from intake through resolution. The role supports the Risk Management department with investigations, audits, and patient safety initiatives while maintaining detailed documentation and tracking systems.

The position requires strong interpersonal and communication skills, ability to deescalate tense situations, and the

Qualifications

• High school diploma or GED required; an Associate degree is preferred.
• 1–2 years hospital or similar experience and/or training, or an equivalent combination of education and experience.
• Excellent interpersonal, communication, and deescalation skills for handling patient and family concerns.

Responsibilities

• Serve as the primary contact for patients, families, and visitors regarding concerns, complaints, and grievances.
• Monitor and respond to grievance emails, phone calls, and voicemail messages daily.
• Conduct patient and family interviews to gather information, address concerns, provide support, and facilitate resolution of complaints.
• Maintain patient complaint and grievance log, ensuring documentation is complete and timelines are met.
• Prepare written findings and response letters to patients and families within regulatory timeframes.
• Track complaint trends and identify opportunities for process improvement; facilitate Patient Complaint Committee.
• Review, track, and assist with investigations of occurrence reports and patient safety events.
• Conduct EMTALA transfer reviews and assist with risk assessments and related activities.
• Accepts and completes other duties as assigned or requested.

Skills

Interpersonal skills

Communication

Deescalation

Regulatory awareness

Education

High school diploma or GED

Associate degree preferred

Job description

Mountain View Hospital in Idaho Falls is seeking a Patient Advocate/Risk Assistant to serve as the primary contact for patient concerns and to coordinate the grievance process from intake through resolution. The role supports the Risk Management department with investigations, audits, and patient safety initiatives while maintaining detailed documentation and tracking systems.

The position requires strong interpersonal and communication skills, ability to deescalate tense situations, and the