PATIENT ADVOCATE

Universal Health Services; Chino (CA); On-site; USD 36,000 - 48,000; Part time

Job summary

Universal Health Services is seeking a Part‑Time Patient Advocate to bridge communication between patients, families, and hospital staff, ensuring patient rights are protected and concerns are addressed promptly.

The role focuses on advocating for patients, resolving grievances, and maintaining thorough documentation while supporting a high-quality patient experience within the hospital setting.

Qualifications

• Bachelor's degree preferred in Healthcare Administration, Social Work, Psychology, Human Services, or a related field.
• Prior experience in patient advocacy, healthcare customer service, risk management, social services, or a related healthcare role preferred.
• Knowledge of CMS, Joint Commission, and patient rights regulations preferred.
• Strong investigation, conflict resolution, and problem‑solving skills.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Proficiency with Microsoft Office applications and electronic health records.

Responsibilities

• Advocate for patient rights and concerns.
• Manage and resolve patient complaints and grievances.
• Communicate with patients, families, and staff.
• Investigate concerns and facilitate resolutions.
• Maintain accurate documentation and grievance records.
• Ensure compliance with patient rights and regulatory standards.
• Collaborate with clinical and support departments.
• Identify trends and recommend service improvements.
• Educate patients and families on advocacy resources.
• Support a positive patient experience throughout hospitalization.

Skills

Investigation skills

Conflict resolution

Communication skills

Problem solving

Confidentiality

Microsoft Office

Electronic health records

Education

Bachelor's degree

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

Responsibilities

Join our compassionate Canyon Ridge Hospital team and make a meaningful difference in the lives of patients and their families every day. We are seeking a dedicated Part‑Time (25 Hours) Patient Advocate to serve as a liaison between patients, families, and hospital staff, ensuring that patient rights are protected and concerns are addressed promptly and professionally.

• Advocate for patient rights and concerns.
• Manage and resolve patient complaints and grievances.
• Communicate with patients, families, and staff.
• Investigate concerns and facilitate resolutions.
• Maintain accurate documentation and grievance records.
• Ensure compliance with patient rights and regulatory standards.
• Collaborate with clinical and support departments.
• Identify trends and recommend service improvements.
• Educate patients and families on advocacy resources.
• Support a positive patient experience throughout hospitalization.

Qualifications

• Bachelor's degree preferred in Healthcare Administration, Social Work, Psychology, Human Services, or a related field.
• Prior experience in patient advocacy, healthcare customer service, risk management, social services, or a related healthcare role preferred.
• Knowledge of CMS, Joint Commission, and patient rights regulations preferred.
• Strong investigation, conflict resolution, and problem‑solving skills.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Proficiency with Microsoft Office applications and electronic health records.