Patient Advocate: Medicaid & Marketplace Support

MED-1 Solutions, LLC; Greenwood (IN); Presencial; USD 36.000 - 58.000; Tempo integral

Resumo da vaga

The WellFund, part of RevOne Companies, seeks a Patient Advocate to support patients through Medicaid, Medicare, and Marketplace enrollment in a busy call center. You will build relationships, resolve issues, and guide applicants through the online/portal processes with care and accuracy.

Requirements include strong computer and data skills, ability to multitask on calls and databases, HIPAA knowledge, and at least one year of advocacy experience. Epic experience is a plus.

Qualificações

• Computer proficiency required.
• Ability to learn multiple databases and EMRs.
• Ability to multi-task (speaking on the phone, searching databases, and typing).
• Excellent verbal and written communication skills.
• Ability to work in fast-paced, changing environment.
• Epic experience is a plus.
• High School diploma or equivalency.
• One year of experience as a Patient Advocate or an equivalency of training and experience combined.
• Considerable knowledge of Medicaid programs.
• Considerable knowledge of the Federal Marketplace.
• General knowledge of all agency and community programs and services which could affect the client/applicant.
• Good mathematical reasoning and computational skills.
• Ability to read, analyze, and interpret rules, regulations, and procedures.
• Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures.
• Ability to work with others on your team to complete a task.
• Ability to perform job functions within structured time frames.
• Must have the ability to perform repeated tasks with a high level of accuracy.
• Must have working knowledge of HIPAA, FDCPA, and Red Flag regulations.

Responsabilidades

• Exemplifies the Mission, Vision, and Core Values of RevOne Companies in all personal and professional behavior and is a role model to all associates.
• Collaborates with manager to identify own learning needs and set goals using available resources to meet these needs and goals.
• Maintains working knowledge of department policies and procedures through participation and by reading updates and other provided communication.
• Works in collaboration with the Call Center and On-site Patient Advocates, supporting their efforts through teamwork and the acceptance of additional assignments.

Conhecimentos

Computer proficiency

EMR systems

Multitasking

Communication skills

HIPAA knowledge

Formação

High school diploma or equivalency

Ferramentas

Epic

Descrição da vaga

The WellFund, part of RevOne Companies, seeks a Patient Advocate to support patients through Medicaid, Medicare, and Marketplace enrollment in a busy call center. You will build relationships, resolve issues, and guide applicants through the online/portal processes with care and accuracy.

Requirements include strong computer and data skills, ability to multitask on calls and databases, HIPAA knowledge, and at least one year of advocacy experience. Epic experience is a plus.