Patient Advocate

HANSON MEDICAL SERVICES PLLC; Carbondale (IL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

HANSON MEDICAL SERVICES PLLC in Carbondale, Illinois, is hiring a Patient Advocate to enhance patient interactions at our primary care clinic. This full-time position involves greeting patients, scheduling appointments, checking in/out, and ensuring a positive experience. Candidates should have a high school diploma and prior experience in customer service, preferably in a medical setting. We celebrate diversity; bilingual candidates (English/Spanish) are encouraged to apply. We offer benefits including health and dental insurance and a supportive work environment.

Qualifications

• High school diploma or equivalent required.
• Previous front desk or customer service experience in a medical setting preferred.
• Strong interpersonal and communication skills are necessary.
• Proficient with computers and able to learn EMR systems.
• Ability to multitask and maintain a calm demeanor.
• Bilingual (English/Spanish) is a plus.

Responsibilities

• Greet patients in person and by phone with professionalism.
• Schedule and confirm patient appointments using the EMR system.
• Check patients in and out, verifying demographics and insurance.
• Collect co-pays and provide documentation.
• Assist patients with paperwork and clinic procedures.
• Communicate with clinical and administrative teams.
• Maintain confidentiality per HIPAA regulations.
• Support follow-up activities directed by healthcare providers.

Skills

Communication skills

Customer service

Interpersonal skills

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Associate’s or medical office training

Job description

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Schedule: Full-Time | Monday–Friday

About Us

Hanson Medical Services is a mission-driven primary care clinic committed to improving the health and well‑being of individuals and families throughout our community. We offer compassionate, comprehensive care and pride ourselves on our patient‑first approach.

Position Overview

We are seeking a friendly, organized, and compassionate Patient Advocate to join our front office team. As a key first point of contact for our patients, the Patient Advocate plays a vital role in delivering a welcoming and efficient experience—from check‑in to check‑out. This position requires excellent communication skills, attention to detail, and a passion for patient‑centered service.

Key Responsibilities

• Greet patients in person and by phone with professionalism and warmth
• Schedule, reschedule, and confirm patient appointments using our EMR system
• Check patients in and out, verifying demographics and insurance information
• Collect co‑pays and other payments as needed; provide receipts and documentation
• Assist patients with paperwork and answer questions about clinic procedures
• Communicate effectively with clinical and administrative teams to ensure a smooth patient flow
• Maintain confidentiality in accordance with HIPAA and clinic policy
• Support care coordination and follow‑up activities as directed by the provider or care team

Qualifications

• High school diploma or equivalent (required); associate’s or medical office training (preferred)
• Previous front desk or customer service experience in a medical setting strongly preferred
• Strong interpersonal and communication skills
• Proficiency with computers and ability to learn electronic medical records (EMR) systems
• Ability to multitask, stay organized, and maintain a calm, positive demeanor
• Bilingual (English/Spanish) a plus, but not required